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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer - **Company:** AvePoint - **Location:** Richmond, VA, United States - **Experience:** Experienced - **Salary:** $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Software Suite, Microsoft Azure, Microsoft Online Services, Cloud Computing, Cloud Engineering, Internet Information Services (IIS), Microsoft Office, Microsoft Software, Microsoft SQL Server, Windows Servers, Proprietary Software, Cloud Services, Microsoft SharePoint, Software Troubleshooting, Information Technology - **Published:** June 24, 2026 - **Apply:** https://www.dice.com/job-detail/16c38c83-b85e-48d8-b900-75494c208589 ## About the Role Are you a problem-solver with a passion for tech, cloud solutions, and AI? As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our cloud-based services running smoothly and ensures our customers stay ahead in a fast-evolving digital world. If you want to launch your career at the intersection of customer success and cutting-edge technology, this is the role for you., We're looking for individuals who thrive in a fast-paced, tech-focused environment, are eager to learn, and bring new ideas to the table. If you're a team player with a strong drive for continuous learning and innovation, we want to hear from you., * BA/BS in an IT-related field (Computer Science is a plus!) * 3+ years of experience in technical support, IT helpdesk, or cloud support * Exceptional communication skills and a strong customer-focused approach * 2+ years of experience in the Microsoft tech stack (Azure, SharePoint, Microsoft 365, Windows Server, SQL Server, and IIS) * Hold one or more Microsoft certifications or equivalent * The ability to quickly learn and troubleshoot multiple proprietary software products ## Description * Cloud & AI-Driven Product Support: Become an authority on our software suite, mastering Microsoft technologies and cloud platforms like Azure and Office 365. You'll analyze and troubleshoot software issues, using insights from data logs and development resources to solve complex issues in the Microsoft Cloud. * Empowering Customer Success: Be a trusted advocate for our customers by offering effective, empathetic, and fast solutions via phone, email, and remote support sessions. Your knowledge will guide customers through the implementation and optimization of our products, ensuring they maximize the benefits of our cloud-based and AI-enhanced tools. * Collaborative Troubleshooting: Work closely with cross-functional teams to resolve issues and enhance our products. From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical issues are swiftly addressed. * Content Creation & Knowledge Sharing: Share your findings with a wider audience by contributing to public-facing articles that help customers resolve common issues. Your insights will help shape a knowledge base for our community. * Continuous Learning & Development: Stay on top of the latest tech trends and our product updates through hands-on learning, giving you an edge in cloud, AI, and Microsoft-based support. ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Why I Love End-2-End Tests and How To Get Them Right](https://www.wearedevelopers.com/videos/996-why-i-love-end-2-end-tests-and-how-to-get-them-right) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer)