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# TELECOMMUTE Operational Support Engineer (L2)

- **Company:** Kani Solutions
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Content Delivery Networks, Cloud Computing, DevOps, Pattern Recognition, Reliability Engineering, Prometheus, Data Streaming, WebRTC, Grafana, Infrastructure as Code (IaC), Backend, Containerization, Kubernetes, Video Streaming, Kibana, Terraform, Microservices
- **Published:** June 24, 2026
- **Apply:** https://www.dice.com/job-detail/88638868-898b-4b8b-ac77-2aa1271c1cee

## About the Role

Experience in the video streaming domain is mandatory.

 * 5+ Years of relevant experience in a technical support, operations, or reliability engineering role.
 * Streaming Protocol Mastery: Deep understanding of HLS, DASH, CMAF, WebRTC, DRM, and global CDN architectures.
 * Infrastructure Familiarity: Solid troubleshooting experience across distributed cloud systems, APIs, microservices, and containerized deployments.
 * Incident Management: Exceptional ability to lead live incident bridges, remain highly structured under pressure, and deliver clear customer-facing communications.

## Description

We are building a dedicated L2 Operational Support team responsible for the stability and availability of our 24/7 live video streaming, ad insertion, and real-time delivery platforms. This is a high-ownership, production-level role acting as the technical bridge between Support, Engineering, DevOps, and enterprise customers during major live events., * Incident Ownership & Production Operations: Own and resolve high-impact production incidents. Safely operate directly on production infrastructure, execute live emergency changes, and make CDN adjustments under tight SLAs.

 * Infrastructure as Code (IaC): Understand and safely modify infrastructure using Terraform, Helm, Kubernetes manifests, and GitOps workflows.
 * AI-Driven Operations: Leverage AI tooling for automated runbook execution, intelligent alert correlation, pattern detection, and automated troubleshooting workflows.
 * Observability & Triaging: Correlate backend streaming metrics, player telemetry, and CDN signals using Grafana, Kibana/ELK, Prometheus, and Loki to isolate root causes.


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