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# Onsite Network Engineer - Clearance Required

- **Company:** Axiom
- **Location:** San Antonio, TX, United States
- **Experience:** Experienced
- **Salary:** $120,000.0 - $130,000.0
- **Contract:** Permanent contract
- **Skills:** Big Data, Unix, Complex Networks, CompTIA Security+, Databases, Knowledge Management, Network Security, Linux Commands, Packet Analyzer, Network Administration, Red Hat Enterprise Linux, NetScout, Information Technology, Hardware Infrastructure, Cisco, Vmware
- **Published:** June 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ab873fdef589ad02

## About the Role

Do you have experience in Technical writing for network engineers?, Do you have a Bachelor's degree?, * Prior Military experience or a Bachelor's Degree in Computer Science/Network Security or equivalent discipline is highly preferred

 * CompTia Security+ or higher (like CISSP) required
 * Minimum of 5 years in network management supporting external customers
 * 2 plus years in critical and managed customer care
 * Proven expertise in customer relationship and management
 * Network Management experience in DoD/Federal environment preferred
 * Experience working in customers environment, but cooperatively with HQ teams
 * Demonstrated ability to identify and resolve complex network problems
 * Cisco (CCNA or equivalent military training minimum, CCNP preferred)
 * Linux Command Line knowledge (Red Hat preferred)
 * Knowledge of Windows and Unix operating system environments
 * Ability to write technical documents outlining problem resolutions and troubleshooting steps, contribute knowledge to the knowledge base)
 * Ability to multi-task with strong attention to detail
 * Project Management Certification a plus (PMP) -Server Hardware Support
 * VMware Certification a plus

## Description

We are currently seeking an Onsite Support Engineer to work in this fast-paced technology environment with world-class engineers and customers on cutting-edge technologies.
Primary responsibility is to ensure that the customer always has access to the critical data to support their business objectives. A very broad knowledge and a love for learning is required for this position from server and OS support, through multi-tiered application understanding, packet capture analysis and big data.
Self-motivation is required as this is a very proactive position but you must also have proven success working as part of a team. If you're eager to apply your talent and drive, you will quickly discover that you can make a difference in this role.

Essential Responsibilities:

 * Work with customers to troubleshoot and resolve complex network and product issues
 * Interface with our world-class support, development and SQA teams to identify and to resolve product issues
 * Utilizing NETSCOUT's Knowledge Management database, research & develop technical tips and solutions (NETSCOUT training will be provided to the right candidate)
 * Advise customer on network management best practices using NETSCOUT product suite


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