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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology - IT Analyst - Support - **Company:** Morgan Properties - **Location:** Conshohocken, PA, United States (Remote available) - **Experience:** Starter - **Salary:** $57,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Network Protocols, Internet Protocol Telephony, Office365, Information Technology - **Published:** June 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=593a6374ade30c87 ## About the Role Do you have experience in Yardi?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Technology, Computer Science, or related field preferred. * 1-3 years of IT support experience, including telephone and email support for software and hardware issues. * Proficiency with Windows OS, Microsoft Office, and other standard desktop applications. * Knowledge of networking protocols and fundamentals. * Experience with O365 preferred. * Knowledge of VOIP phone systems a plus. * Familiarity with Yardi property management software and/or residential real estate industry experience a plus. * Strong troubleshooting and problem-solving abilities. * Ability to communicate technical information to non-technical users. * Superior customer service skills with excellent telephone etiquette., * This role requires prolonged periods of sitting at a desk and working on a computer. Occasional standing, walking, and lifting. The role involves frequent use of standard office equipment, such as computers, phones, and printers. ## Description The IT Analyst - Support plays a critical role in ensuring the seamless operation of the organization's technology environment. As the first point of contact for technical support, this role directly impacts employee productivity by providing timely solutions for software, hardware, and networking issues. Working closely with the IT Support Team Manager and collaborating with cross-functional teams, the IT Analyst delivers responsive, detail-oriented, and customer-focused service that supports the company's broader goals., This position requires someone who is both innovative in identifying process improvements and supportive in assisting end users with training and troubleshooting. The IT Analyst - Support contributes to a cohesive work environment by ensuring consistent communication, documenting resolutions, and maintaining strong relationships across the organization. At its core, this role is dedicated to enhancing operational efficiency and supporting the company's technology-driven success., * Serve as the first point of contact for all end user support requests, including software, hardware, and networking issues. * Provide timely diagnosis, resolution, and documentation of issues in the ticketing system. * Deliver exceptional customer service through clear communication and professional support, including managers and executives. System & Application Support * Install, upgrade, and maintain end user software applications. * Provide support for standard software, including Microsoft Office, Windows OS, O365, and the company intranet. * Assist in training end users on tools and applications as needed. Collaboration & Communication * Work collaboratively with IT team members and other technical personnel across departments. * Communicate effectively with business leaders and key stakeholders regarding technical solutions and updates. Process & Documentation * Follow departmental standard operating procedures and meet SLA requirements. * Assist with documentation updates to ensure accuracy and alignment with evolving processes. * Identify and recommend improvements to IT support processes and procedures. Additional Duties: Tasks or duties not outlined in this job description may be required to contribute to the organization's success and efficiency. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)