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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Specialist - **Company:** DIGITAL HANDS, LLC - **Location:** Tampa, FL, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Data Analysis, Bioinformatics, Cyber Security, Information Systems, Computer Networks, Networking Hardware, Virtual Private Networks (VPN), Local Area Networks, Windows Search, Remote Access Technology, TCP/IP, Wide Area Networks, Computer Networking Systems, File Transfer Protocol (FTP), Information Technology, Network Server, Server Operating Systems & Platforms - **Published:** June 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4b8bc088c1bd1b66 ## About the Role Do you have experience in Windows?, Do you have a Bachelor's degree?, Minimum of 1-3 years of experience in an Information Technology / help desk role: * Strong skills using and supporting Microsoft Windows desktop and server operating systems and related hardware troubleshooting of Windows machines. * Knowledge of IT Security concepts. * Working knowledge of networking concepts and remote access protocols such as LANs/WANS, VPNs, TCP/IP, UDP, HTTP, and FTP. * Experience with Active Directory, as well as troubleshooting: server, switches, and connectivity. * Bachelor's degree in computer science or related field preferred. * Professional certifications such as A+, and Network+ preferred. KNOWLEDGE, SKILLS AND CHARACTERISTICS REQUIRED: * A keen interest in security and the need for the confidentiality, integrity and availability of information and information systems to be maintained. * Excellent analytical skills. * Excellent communication, presentation and listening skills. * Excellent organizational and time-management skills. and the ability to multi-task and prioritize. * High level of integrity, judgment and situational awareness. * Ability to work both independently and collaboratively with peers, across teams, and with management. * Flexibility and adaptability to change. * Capability of learning and performing all the activities that everyone on the shift does. * Excellent customer service skills. ## Description Working within the Digital Hands Security Operations Center (SOC), the IT Service Desk Specialist works within a Help Desk environment, monitoring alarms and responding to incident tickets coming from a wide variety of IT and networking systems across customers' environments, including, servers, workstations, and network devices. The IT Service Desk Specialist acts as the initial point of contact for customer calls, scheduling, Active Directory installs, documenting, triaging, remediating, or escalating as required to other teams in the SOC., * Work in a shift-based call center environment, handling in-bound support calls, creating and remediating incident tickets through the service management platform. * Schedule and perform installations of customer security platforms. * Communicate clear expectations and build relationships with a primary account and their support teams while following appropriate processes and procedures. * Embrace opportunities to enhance and improve process workflows and the customer experience., Digital Hands is dedicated to a diverse and inclusive workplace and culture, and proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Digital Hands is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at talentmanagement@digitalhands.com. Digital Hands participates in the U.S. Government's E-Verify program to determine employment eligibility. In compliance with the federal government, all hired applicants will be required to verify identity and employment eligibility upon hire. To learn more about E-Verify, please visit dhs.gov/e-verify. This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. 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