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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Advanced - **Location:** Minneapolis, MN, United States (Remote available) - **Salary:** $47,840.0 - $62,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Wireless LAN, Microsoft Azure, Cyber Security, IT Management, Information Technology Operations, Microsoft Software, Windows Servers, Azure Active Directory, Office365, Information Technology, User Administration - **Published:** June 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f5137968c7744217 ## About the Role Do you have experience in Windows?, + 3-5+ years IT support experience + Experience working within an IT Service Organization + Team focused and self-motivated + Strong Customer Service Mindset and communication skills + Proficient in end-user computer technologies + Experience with Windows OS, Microsoft 365, and other common technologies + Experience supporting production manufacturing and shipping systems a plus + Experience supporting Windows Server Environments a plus + Strong in ideation and problem solving + Aptitude to learn, grow and stay current with technology evolution + Level 1-2 hands-on experience supporting LAN/WLAN technologies + Desire to develop future expertise in areas such as: Client Engineering, Core infrastructure (Azure AD/AD, Server engineering), IT Security, etc. Preferred Skills * + Microsoft technology certifications, MCA Windows, M365, and Azure + ITSM and end user support certifications + Security operator equivalent experience or certifications ## Description The schedule for this position is Monday - Friday, Hours are - 9-5pm. Additional days and hours may be necessary due to production requirements. The IT Support Analyst role will serve as a member of the overall AWT IT organization, focused primarily on supporting production and front office technologies and operations. This role will be a mid-level contributor with growth opportunities across AWT IT. This position will be responsible for level 1-3 support of all technology used across all AWT facilities. Additionally, this role will participate and contribute to IT initiatives across all AWT's business, as appropriate. This position will be on-site at an AWT facility primarily, with opportunities for remote work at times. The role will participate in IT support and projects for all AWT locations. Responsibilities: * + Provide day-to-day IT operations support and hands-on activities in a production environment. Primary Responsibilities include PC Configuration and Deployments, User Administration, Hardware break/fix and support, Software support, end user support, and other general IT Service Desk Functions. + Assist in IT projects and efforts driven by AWT leadership. + Help implement and support IT operational best practices. + Contribute ideas and recommendations to IT leadership within overall AWT IT. + Take work direction from IT infrastructure leadership and Senior IT peers. + Work within applicable AWT IT and Security policies. Who does the IT Support Specialist work with? The IT Support Specialist role will work with AWT IT peers & leadership, local business leadership, and users within the AWT facilities. 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