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# Services Technician

- **Company:** SERVICEPOINT, LLC
- **Location:** South San Francisco, CA, United States
- **Experience:** Experienced
- **Salary:** $70,720.0 - $72,800.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Apple Mac Systems, JIRA, Microsoft Azure, Collaborative Software, Issue Tracking Systems, Microsoft Office, Microsoft SharePoint, SAP MDG, Gsuite
- **Published:** June 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4f0a76a73986e38d

## About the Role

Do you have experience in Ticketing system technical support?, * 3-5 years of experience in desktop support or IT support roles

 * Strong background in end-user support and ticketing systems
 * Experience supporting Mac environments strongly preferred
 * Prior experience in biotech, life sciences, or regulated environments (strongly preferred / ideal)
 * Excellent communication and customer service skills
 * Ability to operate in a high-visibility, high-accountability support structure

## Description

ServicePoint has a customer seeking a Services Technician for a 6-month+ 100% onsite position located in South San Francisco, CA. The hours would be standard hours of 8AM-5PM Monday-Friday. The responsibilities are as follows:

 * Manage daily IT support ticket queue and respond to end-user issues in a timely, customer-focused manner
 * Provide onboarding and offboarding support for employees
 * Deliver desktop support in a Mac-first environment
 * Administer and support macOS devices using MDM tools
 * Troubleshoot and support mixed environments including:
 * macOS (primary)
 * Google Workspace (primary collaboration platform)
 * Windows / Active Directory (secondary environment)
 * Microsoft 365 (Office, SharePoint, Azure, VDI - limited footprint)
 * Deliver high-touch, white-glove IT support with strong communication and service standards
 * Support a highly visible ticketing environment where IT interactions are transparent across the organization

Tools & Technologies

 * ITSM / Ticketing: Jira (Slack-based IT support channel auto-generates tickets)
 * Security / Endpoint Tools: CrowdStrike and related enterprise security tooling
 * Collaboration Platforms:

o Google Workspace (primary)

o Microsoft 365 (limited use)

 * AI Tools in Use (enterprise-enabled)


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