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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Fundraise Up - **Location:** United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** HTML, JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Cascading Style Sheets (CSS), Software as a Service, Programming Tools - **Published:** June 24, 2026 - **Apply:** https://www.dice.com/job-detail/202ed803-2375-4111-aa94-fda9bf937178 ## About the Role Language: Russian-speaking team, English C1+ required, * 3+ years of experience in technical support for a SaaS product. * C1 English - written and spoken, with the ability to communicate clearly and quickly in a technical context. * Understanding of how the web works: HTML, CSS, JavaScript - comfortable reading code and using browser dev tools. * Strong analytical and troubleshooting skills - you investigate, not just relay. * High ownership mindset - you follow through, meet deadlines, and communicate proactively when something changes. * Ability to work 9:00-18:00 Eastern Time (New York), fixed schedule. Nice to Have * Experience with Intercom or similar ticket systems. * Experience writing Help Center or knowledge base articles. * Experience with API troubleshooting or integration support. Why work with us * A strong, collaborative product team that owns what it builds. * Clear product vision and access to real customer feedback from global nonprofit leaders. * Flat structure: no politics, just great work with great people. * Transparent company culture-we share how we're growing, where revenue comes from, and what's next. * Long-term focus: we offer equity options and value sustained, meaningful contribution., * Final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role's requirements and location. ## Description As a Technical Support Engineer at Fundraise Up, you are more than a support engineer- you are a product expert, a client advocate, and a technical detective. You will be responsible for diagnosing and resolving complex technical issues for our clients, ensuring they can leverage our platform to its fullest potential. You will also be the voice of the customer within our company, providing invaluable feedback that directly influences our product roadmap. Our support team is built on ownership and proactivity. You take each ticket from first response to resolution, loop in the right people when needed, and never let things fall through the cracks. At Fundraise Up, AI is a default tool, not an experimental one. We expect every team member to actively use AI in their day-to-day work and grow their fluency as the tools evolve., * Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. * English learning courses. * Relevant professional education. * Gym or swimming pool. * Co-working. * Remote working. **Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate. ## Related Videos - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [AI Pair Programming with GitHub Copilot at SAP: Looking Back, Looking Forward!](https://www.wearedevelopers.com/videos/1546-ai-pair-programming-with-github-copilot-at-sap-looking-back-looking-forward) - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [Selling Your Technical Vision | For Leaders and the Engineers Who Want to Become Them](https://www.wearedevelopers.com/videos/2058-selling-your-technical-vision-for-leaders-and-the-engineers-who-want-to-become-them) - [NoLoJS - Avoiding JavaScript Cruft with HTML and CSS - Aaron T. 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