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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Technical Support Administrator - **Company:** Boxout, LLC - **Location:** Hudson, OH, United States - **Experience:** Expert - **Salary:** $64,500.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Adobe Acrobat, Active Directory, Antivirus Softwares, Software Applications, VoIP, Microsoft Outlook, Ubuntu (Operating System), Cloud Computing, Linux, Fault Tolerance, Microsoft Operating Systems, Microsoft Servers, Microsoft Software, Networking Cables, Oracle Databases, Oracle (Applications), Windows PowerShell, SAP (Applications), Security Information and Event Management, Office365, Firewalls (Computer Science), SAPBasis, Laptops, Cisco - **Published:** June 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7e8f6ea6096219df ## About the Role Do you have experience in macOS administration?, We are currently looking for a professional, motivated Senior Technical Support Administrator. The Senior Technical Support Administrator is considered a subject matter expert for a variety of support calls from our internal customers. This position requires a solid understanding of Microsoft operating systems, Oracle, and SAP environments. This position requires a high degree of customer service experience, a willingness to drive an issue to resolution in a timely manner and ensuring expected timelines are met. As a Senior Technical Support Administrator, you will work with other teams both inside and outside of IT. This position requires the ability to work well with others, exercise patience, multitask when needed and assist training of others on new processes. The Senior Technical Support Administrator will report directly to the Director of Infrastructure and Operations., * Previous customer support experience. * Prioritize customer support requests in fast paced environment. * Solid written and verbal communication skills. * Exercise patience with our customers. * Work independently as well as in a team environment. * Ensuring daily operational tasks are completed successfully. * Ability and desire to learn new technologies and disciplines. * Previous experience with Microsoft desktops /Laptops, MS applications, trouble-shooting and cloning. * Participate in a flexible work schedule and be part of an On Call team rotation. * Experience administering Office365; knowledge of MS Word, Excel, Outlook, Deployment Toolkit, Application Compatibility Toolkit, Adobe Acrobat, and Various Anti-Virus Software * Working knowledge of Oracle and SAP applications * Hands-on knowledge of Microsoft server, Ubuntu, and Linux operating systems. * Previous support experience in warehouse distribution, knowledge with label printers, RF Hand-held configuration and overall warehouse operations. * Ability to design, implement, and manage fault tolerant and highly available Windows infrastructure. Cloud experience helpful * Ability to automate routine tasks as needed * Strong knowledge of Microsoft Active Directory, PowerShell and Group Policy. * Previous experience with VoIP contact center support - understanding of call routing, call queueing. * Install, configure, test and maintain operating systems, application software and system management tools ensuring security industry best practices are followed. * Understanding of network cabling, switches, firewalls, and patch panels * Solid organization and documentation skills * Previous MAC experience, * Experience deploying Windows OS methods, database administration, and Cisco network experience or training. * Experience creating desktop and laptop images; ability to quickly provision needed equipment. * Some previous experience working with Cisco and Avaya devices. * Experience with security levels; server and laptop security along with experience with anti-virus software and 3rd party security monitoring tools. * Experience with call center production applications and back-office applications deployments. * Experience in a 24/7 operation environment. * Travel out of state occasionally. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)