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# Technical Support Agent

- **Company:** CORA Physical Therapy
- **Location:** Lima, OH, United States
- **Experience:** Starter
- **Salary:** $43,680.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Networking Hardware, Peripherals
- **Published:** June 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=141671c26067010d

## About the Role

Do you have experience in Peripheral hardware support?, Do you have a High school diploma or GED?, * High School Graduate, Associates Preferred

 * 1-3 years of multi-tiered support experience
 * Advanced understanding of PC's, peripherals and networking devices is required
 * Experience in end-user technical support and troubleshooting preferred
 * Possesses or working toward A+ or Network+ certifications or equivalent

## Description

As a Technical Support Specialist at CORA Physical Therapy, you will provide first-level support and some second-level support for all software, hardware and telecom issues for the field and corporate, serving as the primary technical point of contact., * Meet/exceed the customer's expectations by understanding, anticipating and meeting customer needs

 * Friendly, enthusiastic, and energetic with customers, co-workers, managers and visitors
 * Provide first and second-level support on all enterprise systems platforms
 * Investigate appropriate areas of a potential problem, determine resolution and test and implement solutions
 * Accurately log all calls and request into the Service Desk system, either opening a new ticket or updating an existing ticket
 * Escalate technical support issues to vendors and second level support team following escalation procedures
 * Update customers and tickets daily and resolve tickets as per the SLA of the ticket
 * Determine ticket priority based on standard operating procedure or input from management
 * Maintain desktop computers, mobile, peripherals and other technology-related devices
 * Support, diagnose, troubleshoot and resolve a myriad of end-user issues
 * Perform system audits and analysis to provide recommendations and enhance system function
 * Facilitate flexibility and ease of learning new systems


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