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# Tier 1 Helpdesk Technician

- **Company:** Syntrio Solutions, LLC
- **Location:** Wichita Falls, TX, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office
- **Published:** June 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4e6dcd8a7f28c39f

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a High school diploma or GED?, * Verbal and written communication skills to interact clearly with customers and other employees

 * Organization skills to keep accurate records and find important information quickly
 * Time management skills to prioritize and complete a variety of tasks throughout the day
 * Patience and listening skills to respond appropriately and interact positively with customers
 * Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
 * Proficient in using digital calendars and typical office equipment like printers, scanners and phone systems to complete their job duties, * This is a full-time position. Monday - Friday, 8 AM - 5 PM or as required.
 * High school diploma or equivalent
 * Some college, pertinent experience, and/or certifications are preferred
 * A valid driver's license
 * Must pass background check and pre-employment drug screening

## Description

Tier 1 Helpdesk Technician will be responsible for:

 * Provide first level support for end users requiring technical assistance.
 * Responding to incoming support calls and email support requests, and providing timely remote repair of end user issues
 * Basic knowledge of Windows-based operating systems and Office Products are required.
 * Must have good communication skills and work well in a team environment.


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