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# Sr. IT Support Technician

- **Company:** Openwork, LLC
- **Location:** Manvel, TX, United States
- **Experience:** Expert
- **Salary:** $85,000.0 - $95,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Databases, Database Applications, Filemaker, Financial Software, Local Area Networks, Network Connections, Office Suite, QuickBooks (Software), Software Engineering, Wi-Fi Technology, Computer Equipment
- **Published:** June 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5e178d6740728f17

## About the Role

* Experience: Minimum of 5 years of professional IT support experience in a fast-paced environment.
 * OS Expertise: Deep operational and architecture-level troubleshooting knowledge of Windows 11.
 * Email & Productivity: Expert-level familiarity with Microsoft Outlook configuration, registry-level fixes, PST/OST recovery, and mailbox integrations.
 * Specialized Software: Hands-on experience deploying and supporting QuickBooks Enterprise and FileMaker database environments.
 * Physical Hardware: Proficiency with physical PC hardware builds, local network cabling, switches, and workplace printer hardware.

Physical Requirements

 * Lifting & Moving: Ability to lift and move computer towers, heavy monitors, UPS backups, and server equipment up to 50 lbs.
 * Mobility: Capability to bend, crawl under desks to manage cables, and climb ladders to service ceiling-mounted Wi-Fi routers. [13, 14]

#OPWTXDH

## Description

We are seeking a Senior IT Support Specialist to provide advanced, hands-on technical assistance for our office infrastructure, focusing heavily on our Windows 11 ecosystem, finance tools, and database applications. This role requires an experienced professional to handle high-level, in-person troubleshooting of desktop hardware, local networks, and critical office software
Core Responsibilities

 * Advanced Support: Deliver expert face-to-face technical help and handle escalated, complex hardware and software issues at employee desks.
 * OS & App Management: Install, configure, and optimize Windows 11 environments, Microsoft Outlook client setups, and advanced email profiles.
 * Financial Software Care: Maintain, patch, and troubleshoot QuickBooks Enterprise Solutions, including managing multi-user company file connectivity and server hosting.
 * Database Administration: Provide front-end user assistance, manage security permissions, and maintain network connectivity for our FileMaker databases.
 * Infrastructure Setup: Oversee workspace hardware deployment, including desktops, dual monitors, docking stations, and office networks for new hires.
 * Conference Room Tech: Maintain, upgrade, and troubleshoot in-room video conferencing setups, projectors, smart screens, and audio equipment
 * Asset & Inventory: Manage and audit physical IT assets, license compliance, spare laptops, cables, and server room equipment.


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