> Markdown version of [/jobs/ext/628031-service-desk-technician-2985](https://www.wearedevelopers.com/jobs/ext/628031-service-desk-technician-2985). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk Technician - #2985

- **Company:** WADE TRIM
- **Location:** Pittsburgh, PA, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, AutoCAD, Computer Maintenance, System Configuration, Network Troubleshooting, ProjectWise, Computer Equipment, Engineering Base
- **Published:** June 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5ca5c024048ae42c

## About the Role

Do you have experience in Hardware maintenance?, Do you have a High school diploma or GED?, * A high school diploma or equivalent is required, * 3 to 5 years related support experience in a Microsoft Windows environment

 * Familiarity with personal computer hardware and software configurations
 * A+ and/or MCP certification is a plus
 * Experience supporting civil engineering applications (AutoCAD, Civil3D, ProjectWise) a plus
 * Attention to detail
 * Customer Service Focus
 * Documentation
 * Proper follow-up skills
 * Ownership of issues end to end
 * Quick Learner in an ever changing environment
 * Wish to grow within the IT realm

## Description

We are looking for a Service Desk Technician to join our IT Team to improve infrastructure in our Pittsburgh office. A high school diploma or equivalent is required. The candidate must have three months to five years related support experience in a Microsoft Windows environment and familiarity with personal computer hardware and software configurations. Certification in A+ and/or MCP and experience in supporting civil engineering (AutoCAD, Civil3D, ProjectWise) is a plus. The candidate must also be self-motivated, work well with others, and have excellent writing, organizational, and communication skills. A flexible hybrid work schedule is available after 30 days of employment., * Provide Service Desk support and be accountable for the response and diagnosis of end-user issues

 * Assist in computer troubleshooting and maintenance, operating system and application installations, computer lease configurations, computer deployment and returns.
 * Manage, record, report support activities and inventory.
 * Take ownership of complex problems and escalate to the appropriate I.T. team member to expedite resolution
 * Travel between Wade Trim locations to provide computer, network, video conferencing support services
 * Provide on-site support and assistance for local CADD engineering applications and plotting
 * Troubleshoot server and network issues
 * Write effective user-oriented Helpdesk work order resolution documentation
 * Attend seminars and/or training classes
 * Anticipate and provide resolutions to problems
 * Provide hands and eyes support for Server and Network teams
 * Maintain a safe working environment


## Related Videos

- [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance)
- [Model Based Systems Engineering in an Agile Product Development Process](https://www.wearedevelopers.com/videos/68-model-based-systems-engineering-in-an-agile-product-development-process)
- [Vision for Websites: Training Your Frontend to See](https://www.wearedevelopers.com/videos/1213-vision-for-websites-training-your-frontend-to-see)
- [How to develop an autonomous car end-to-end: Robotic Drive and the mobility revolution](https://www.wearedevelopers.com/videos/22-how-to-develop-an-autonomous-car-end-to-end-robotic-drive-and-the-mobility-revolution)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)