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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Analyst - **Company:** Advanced - **Location:** Miramar, FL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Software Applications, JIRA, Computer Networks, System Configuration, Issue Tracking Systems, Inventory Management Software, Microsoft Office, Software Deployment, Warehouse Management Systems, ServiceNow IT Service Management, Laptops, Zendesk, Workday, Servicenow - **Published:** June 24, 2026 - **Apply:** https://www.dice.com/job-detail/15e214c6-cb3e-4313-87a2-7a7d6b6eda8a ## About the Role * 1 3 years of experience in Technical Support, Help Desk, Service Desk, or Desktop Support. * Basic knowledge of computer hardware, operating systems, software applications, and networking concepts. * Experience working with ticketing systems such as ServiceNow, Jira, Remedy, Zendesk, or similar. * Familiarity with Microsoft Office Suite and Windows environments. * Strong troubleshooting and problem-solving skills. * Excellent customer service, communication, and interpersonal skills. * Ability to work independently and manage multiple priorities. Physical Requirements * Ability to lift, move, and handle equipment weighing up to 50 lbs. * Comfortable working in both office and warehouse environments. * Ability to stand, walk, bend, and move equipment as needed throughout the workday., * Experience with IT asset management or inventory management systems. * Familiarity with Warehouse Management Systems (WMS). * Experience with FedEx Ship Manager or similar shipping/tracking software. * Experience supporting remote users and work-from-home environments. ## Description We are seeking a motivated and customer-focused L1 Technical Support Analyst to serve as the first point of contact for end-user technical support. The ideal candidate will provide frontline support for hardware, software, network, and device-related issues while ensuring timely resolution of common technical problems. This role also includes IT inventory management and warehouse support activities related to company-issued equipment., Technical Support (L1) * Serve as the first point of contact for employees requiring technical assistance via phone, email, or ticketing systems. * Respond to and troubleshoot basic hardware, software, and network-related issues. * Resolve common support requests such as password resets, printer connectivity issues, software installations, and workstation setup. * Document, track, and update support tickets in the IT ticketing system. * Escalate unresolved or complex issues to higher-level support teams when necessary. * Assist with new hire onboarding, including device configuration, deployment, and setup. * Provide both remote and onsite technical support to office and warehouse personnel. * Maintain accurate records of incidents, requests, and resolutions to support the internal knowledge base. IT Asset & Warehouse Support * Track and manage IT inventory, including laptops, desktops, monitors, keyboards, and peripherals using asset management tools. * Receive and inspect incoming IT equipment shipments for accuracy and damage. * Prepare, package, label, and ship IT equipment to remote and work-from-home employees. * Track deliveries using FedEx Ship Manager and other shipping tools. * Perform inventory audits and cycle counts to ensure asset accuracy. * Assist with material handling, storage, and movement of IT equipment using warehouse equipment such as pallet jacks. * Maintain a clean, organized, and safe IT staging and warehouse environment. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)