> Markdown version of [/jobs/ext/628320-it-helpdesk-support-specialist](https://www.wearedevelopers.com/jobs/ext/628320-it-helpdesk-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Support Specialist - **Company:** Ampere Computing - **Location:** Raleigh, NC, United States - **Experience:** Experienced - **Salary:** $118,997.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Antivirus Softwares, Apple Mac Systems, Application Services, Cloud Computing, Cyber Security, Computer Engineering, Linux, Multi-Factor Authentication, Github, Gitlab, Information Technology - **Published:** June 24, 2026 - **Apply:** https://www.dice.com/job-detail/b75cadd9-5a3d-4ffc-9ef2-a45a087a4d25 ## About the Role * Education: Bachelor's in Computer Science, Computer Engineering, or related technical field; or equivalent experience is preferred. * Experience: Minimum 4 years of experience in an IT environment focused on troubleshooting and complex issues. * Technical proficiency in a wide range of hardware and software (Windows, macOS, Linux). * Strong problem-solving and analytical skills with the ability to work with minimum supervision. * Experience with security agent management and collaboration with security teams. * Microsoft Certification preferred (MS-900, MD-102, or relevant). ## Description Ampere is seeking to fill a temporary staff augmentation IT Support Specialist role supporting our IT Department for an anticipated period 6 months with a possibility of extension., Our exceptional Information Technology team is currently in search of a Helpdesk specialist who can offer technical support and assistance to end-users regarding computer systems, hardware, and software. You will have the opportunity to work with advanced applications and tools that improve user productivity and ensure Ampere's security. Your responsibilities will include providing support to end-users, creating technical documents, managing asset inventory, responding to tickets and queries, running diagnostic programs, identifying problems, and implementing solutions., * Advanced Troubleshooting: Serve as the primary escalation point for complex issues that cannot be resolved by Tier 1, focusing on deep-dive Windows and macOS troubleshooting. * Security Partnership: Work closely with the InfoSec team to manage security agents (EDR, MFA, Antivirus) and provide feedback on performance enhancements to keep laptops running smooth. * Cloud App Access: Manage administrative access and complex requests for specialized platforms like GitLab or GitHub. * Problem Analysis: Analyze complex requests and recurring issues to identify root causes and implement scalable solutions. * Knowledge Leadership: Create and review technical documentation and SOPs to assist Tier 1 staff and improve global service delivery. * Mentorship: Mentor and provide guidance to Tier 1 Helpdesk Support staff to enhance their skills and knowledge. * Project Participation: Participate in projects related to system upgrades, migrations, and deployments., As a Contingent Worker, you will work as an employee of a Staffing Vendor firm, who provides staff augmentation and payroll services for Ampere Computing. The staffing firm offers weekly pay based on approved timecard submittal, medical benefits, and other employment benefits, based on eligibility. The hourly pay range for this role is between $37.98 and $57.21 per hour. ## Related Videos - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [WeAreDevelopers LIVE - Modern DevOps for IoT Devices and More](https://www.wearedevelopers.com/videos/1805-wearedevelopers-live-modern-devops-for-iot-devices-and-more) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Enabling automated 1-click customer deployments with built-in quality and security](https://www.wearedevelopers.com/videos/83-enabling-automated-1-click-customer-deployments-with-built-in-quality-and-security) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)