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# Technology Support Specialist

- **Company:** THE JUDGE GROUP, INC.
- **Location:** Concord, CA, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $66,560.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Application Lifecycle Management, Issue Tracking Systems, Information Technology
- **Published:** June 24, 2026
- **Apply:** https://www.dice.com/job-detail/3da0a3c6-8255-4fa0-976e-1f224f080b02

## About the Role

* 3+ years of hands-on IT support experience (onsite/end-user support preferred)
 * Experience supporting Windows environments, including OS deployments (Windows 10/11)
 * Strong troubleshooting skills across hardware, software, and end-user applications
 * Experience providing Tier I and Tier II support in a structured IT environment
 * Familiarity with ticketing systems, asset management tools, and SLA-driven support models
 * Excellent communication and customer service skills with the ability to support non-technical users
 * Experience working in healthcare, hospital, or clinical environments (highly preferred)
 * Ability to work fully onsite and collaborate with cross-functional IT teams

## Description

* Provide onsite IT support in a healthcare environment (hospitals and clinics) as the primary "boots on the ground" resource
 * Support hardware and software lifecycle management including installation, deployment, upgrades, troubleshooting, and repairs
 * Handle Tier I and Tier II support for incidents, break/fix issues, and service requests
 * Participate in IT projects such as Windows 11 deployments, system upgrades, and application rollouts
 * Maintain accurate documentation in ticketing, asset management, and administrative systems
 * Deliver high-quality customer service to internal users, external stakeholders, and vendors
 * Perform proactive system maintenance to prevent failures and ensure optimal performance
 * Ensure adherence to SLAs by prioritizing and resolving tickets within defined timelines
 * Collaborate with Tier II/III teams and escalate complex issues when required
 * Conduct root cause analysis and document resolutions to prevent recurring issues
 * Follow established processes, documentation, and checklists to maintain consistency and efficiency
 * Actively participate in team meetings and contribute to team collaboration initiatives


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