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# IT Technician I - Help Desk

- **Company:** Villanova University
- **Location:** San Antonio, TX, United States
- **Experience:** Starter
- **Salary:** $27,040.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Information Technology
- **Published:** June 24, 2026
- **Apply:** https://www.dice.com/job-detail/e0debe5b-5016-47bd-b89e-6b3ad93a7e6b

## About the Role

Must be a graduate student. Some technical knowledge to support the IT infrastructure.

 * Excellent written and oral communication skills.* Excellent customer service skills.

## Description

*Provide first-level help desk support to provide support for all UNIT-supported systems.

*Consult with students, faculty, and staff regarding issues with Villanova technology and systems.

*Assist with computer problems and provide diagnosis and resolutions.

*Log calls utilizing the TeamDynamix (TDX) ticket system.


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