> Markdown version of [/jobs/ext/628530-deskside-support-technician-level-2](https://www.wearedevelopers.com/jobs/ext/628530-deskside-support-technician-level-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Deskside Support Technician - Level 2 - **Company:** Perimeterwatch Technologies Inc. - **Location:** Stamford, CT, United States - **Experience:** Experienced - **Salary:** $62,400.0 - **Contract:** Temporary contract - **Skills:** Active Directory, Apple Mac Systems, CompTIA Network+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Knowledge Management, Queue Management Systems, Azure Active Directory, Virtual Local Area Networks, Connectivity Problems, Firewalls (Computer Science), Microsoft InTune, Information Technology, Network Support, Casper Suite, Gsuite, User Accounts - **Published:** June 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d43636261452ab3a ## About the Role Do you have experience in Zoom?, Do you have a Bachelor's degree?, * Education & Experience: Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience), with 3-5 years of progressive experience in a desktop support or systems administration role. * Technical Expertise: Deep knowledge of Windows/macOS operating systems, PC/Mac hardware, advanced networking concepts, and enterprise IT infrastructure. * Systems Administration: Strong familiarity with Active Directory/Entra ID administration, Group Policy (GPOs), and cloud productivity suites (M365/Google Workspace). * Certifications: Highly valued certifications include CompTIA Network+/Security+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation, or CCNA. * Soft Skills: Proven ability to handle high-pressure escalations with calm, empathetic, and clear communication. * Problem-Solving: Exceptional analytical and root-cause analysis skills, with a mindset geared toward automation over repetitive manual fixes., * Must be willing to undergo a background check. * Must have authorization to work within the U.S. * Must be able to commute to the designated office location daily. ## Description The Level 2 Deskside Support Engineer acts as an escalation point for complex technical issues and is responsible for maintaining, optimizing, and securing the organization's desktop and local infrastructure. This role involves deep-dive troubleshooting, executing IT projects, automating routine tasks, and mentoring Level 1 technicians, all while delivering exceptional customer service., * Advanced Technical Support: Serve as the primary escalation point for complex hardware, software, and network issues deferred by Level 1 support. * SLA & Queue Management: Oversee the local ticketing queue to ensure high-priority issues are resolved efficiently; analyze ticket data to identify trends and implement permanent fixes. * Infrastructure & Network Support: Troubleshoot and resolve advanced network connectivity issues (VLANs, DNS, DHCP, switches, and firewalls) and manage local server/backup infrastructure health. * Endpoint Management (MDM): Administer and optimize Mobile Device Management (MDM) and unified endpoint management solutions (e.g., Intune, Jamf) for automated software deployment, patching, and provisioning. * Collaboration & AV Systems: Own the lifecycle, maintenance, and advanced troubleshooting of conference room systems (e.g., Teams Rooms, Zoom Rooms, advanced AV routing). * Identity & Access Management: Administer and maintain user accounts, security groups, and policies within Active Directory, Azure AD/Entra ID, and Google Workspace. * Knowledge Management & Mentorship: Create comprehensive technical documentation, standard operating procedures (SOPs), and training materials to mentor and upskill Level 1 technicians. * Asset & Lifecycle Management: Oversee local IT asset management, ensuring compliance, tracking hardware lifecycles, and managing procurement requests. ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Coffee with Developers - Babette Wagner](https://www.wearedevelopers.com/videos/1223-coffee-with-developers-babette-wagner) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) ## Related Articles - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)