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# Temporary IT Helpdesk Technician (Level 1 / Level 2)

- **Company:** Endemol USA Holding, Inc.
- **Location:** Los Angeles, CA, United States (Remote available)
- **Salary:** $72,800.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Microsoft Outlook, Issue Tracking Systems, Information Technology Operations, Peripherals, Laptops
- **Published:** June 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f5bb644978a20e85

## About the Role

Do you have experience in Customer support ticket management?, * 3+ years of hands-on IT support experience (L1/L2 helpdesk or equivalent)

 * Strong troubleshooting skills across:
 * macOS and Windows environments
 * Experience supporting:
 * Microsoft 365 (Outlook, Teams, OneDrive)
 * Endpoint hardware and peripherals
 * Experience working in a ticketing system (Autotask or similar)
 * Ability to operate independently in a fast-paced, onsite environment
 * Strong communication skills with non-technical users
 * Comfortable handling walk-up and ad hoc support requests

Preferred Qualifications:

 * Experience in mixed Mac/PC environments
 * Familiarity with:
 * Active Directory / Entra ID
 * Device management tools (Group Policy, Addigy, or similar)
 * Experience supporting:
 * Conference room / AV setups
 * Prior contract or temporary IT support experience, * Must be willing to submit to a background investigation.
 * Must have unrestricted work authorization to work in the United States.
 * Must be 18 years or older.

## Description

Banijay Americas is seeking a Temporary IT Helpdesk Technician (Level 1 / Level 2) to provide onsite support at our North Hollywood office.

This role is focused on hands-on end-user support and day-to-day IT operations in an onsite environment. The position is a short-term contract engagement (3-4 months).

Essential Responsibilities:

 * Provide onsite Level 1 and Level 2 support for end-user technology issues
 * Troubleshoot and resolve issues across:
 * macOS and Windows endpoints
 * Mobile devices (iOS/Android)
 * Peripherals (printers, docking stations, AV/conference rooms)
 * Deliver walk-up and desk-side support for onsite employees
 * Manage and update tickets in Autotask, ensuring:
 * Timely response and resolution
 * Clear documentation of issues and actions taken
 * Support new hire onboarding and employee changes, including:
 * Device setup and deployment
 * Coordination with account provisioning processes
 * Install and configure:
 * Laptops/desktops
 * Monitors and peripherals
 * Basic AV and conferencing equipment
 * Perform basic administrative tasks (as directed), including:
 * Microsoft 365 / Entra ID user support
 * Escalate complex or recurring issues to senior IT staff
 * Maintain a high level of customer service and professionalism in all interactions, * Working hours are Monday-Friday, 9:00 AM-6:00 PM
 * This role is primarily onsite, though remote work may be permitted on select days (typically Fridays) depending on business needs and onsite support requirements
 * This is a hands-on support role focused on day-to-day IT operations and end-user support


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