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# Help Desk Technician

- **Company:** The Emr
- **Location:** Seattle, WA, United States
- **Experience:** Experienced
- **Salary:** $72,800.0 - $83,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Chrome OS, Software Troubleshooting, Break Fix, Casper Suite, Laptops, Gsuite, Google Meet
- **Published:** June 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a76b5f1f889590b8

## About the Role

Do you have experience in Help desk?, * Windows: 3 years (Preferred)

 * Hardware/Software break fix: 3 years (Preferred)
 * Mac OS: 3 years (Preferred)
 * Help desk: 2 years (Required)

## Description

* Basic PC, Mac, and Phone troubleshooting knowledge. These candidates will cover the on-site desks and provide "Tier 1" support, triage, etc. and escalate as necessary.
 * End-user hardware and software troubleshooting
 * Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
 * Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf
 * Monitor and accessory deployment/collection
 * Imaging/Provisioning Laptops/Workstations (not 100% required)
 * Face-to-face support experience. Working with end users to solve IT problems.
 * Laptop & mobile device deployments
 * Upgrading broken devices or any damaged devices
 * Workstation Sweeps - Resetting monitors on a weekly basis
 * Ensure workstation monitors are functioning along with peripherals
 * Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets
 * Maintain Storage room assets and counts
 * Interfacing with users to troubleshoot software issues
 * Printer management and preventative maintenance
 * E-waste
 * Wipe all devices before e-wasting


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