> Markdown version of [/jobs/ext/628671-desktop-support-technician-i](https://www.wearedevelopers.com/jobs/ext/628671-desktop-support-technician-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician I - **Company:** Dovenmuehle Mortgage, Inc. - **Location:** Lake Zurich, IL, United States (Remote available) - **Experience:** Starter - **Salary:** $41,600.0 - $45,760.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, Microsoft Azure, Microsoft Outlook, Data Centers, Dynamic Host Configuration Protocol, File Systems, Domain Name System (DNS), Virtual Private Networks (VPN), System Center Configuration Manager, Office Suite, Microsoft PowerPoint, Remote Desktop Services, Azure Active Directory, Microsoft SharePoint, Virtual Machines, Wi-Fi Technology, Computer Network Technologies, Software Troubleshooting, Computer Equipment - **Published:** June 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fb31c1d4c0844d41 ## About the Role Do you have experience in macOS?, * 1 to 2 years of experience in a level 1 help desk environment. * Hands-on experience using Windows 10 and 11 proficiently. * Experience with Active Directory Administration and Outlook/Exchange Administration. * Familiar with virtualization concepts. * Basic understanding of Azure services such as Azure Active Directory (AAD), virtual machines, app services, and Azure storage. * Familiarity with the Windows and macOS operating systems, laptop/desktop imaging, features, settings, troubleshooting, and configuration. * Knowledge of Office applications (Word, Excel, PowerPoint, Outlook), Teams, OneDrive, SharePoint, and other Microsoft 365 products. * Experience with tools like Jira Service Desk for managing support tickets. * Hands on experience using Microsoft Remote Desktop for remote troubleshooting. * Basic understanding of DNS, DHCP, VPNs, and Wi-Fi. * Familiar with antivirus software, and endpoint protection. * Knowledge of file storage, sharing, and collaboration. * General understanding of backup strategies. * Understanding of MFA methods and their configuration, commonly used with Azure Active Directory. * Ability to understand and, support and adhere to data privacy regulations. * Desktop Imaging Experience. * Networking Knowledge including LAN connectivity and Internet connection issues. * Print Server Administration. * Hands On Hardware and software troubleshooting. * SCCM (optional). ## Description The position is responsible, primarily, for advanced technical support of desktop hardware and software. These responsibilities include (but are not limited to) software and PC hardware knowledge, desktop troubleshooting, hardware installation and configuration as well as after-hours on-call monitoring of network alerts., * Facilitate maintenance of all hardware. * Install, maintain, and support software loaded on personal computers and LAN. * Interact with users daily with a strong focus on excellent customer service, to facilitate support with all aspects of software, hardware, or connectivity. * Actively participate in disaster recovery plan as it relates to all aspects of the systems department. * Perform PC and printer installations and moves. * Actively monitor tickets, email, chat, and alerts for trouble. * Install and maintain equipment in a Data Center and Office environment. * Assist in the migration to Azure, enhancing and expanding our cloud capabilities. * Maintain field laptops and other mobile devices, ensuring security and usability. * Implement and follow security best practices in a regulated environment. * Occasional travel between local offices as needed. * Physical capability to perform tasks such as lifting and moving equipment. * Successfully complete annual regulatory compliance training. * Performs other related duties as assigned. ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Possibilities with Web Capabilities](https://www.wearedevelopers.com/videos/1575-possibilities-with-web-capabilities) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)