> Markdown version of [/jobs/ext/628686-senior-support-technician](https://www.wearedevelopers.com/jobs/ext/628686-senior-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Support Technician - **Company:** GNOSYS, INC. - **Location:** Gainesville, FL, United States - **Experience:** Expert - **Salary:** $39,520.0 - $43,680.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Microsoft Outlook, CompTIA Network+, Databases, Customer Data Management, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Exchange Server, Virtual Private Networks (VPN), Microsoft Office, Topdesk, TCP/IP, Information Technology - **Published:** June 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8c8de5fc93d70542 ## About the Role Do you have experience in Time management?, Do you have a High school diploma or GED?, * IT Help desk: 1 years (Preferred) * IT support: 1 years (Required) * CompTIA A+ (Required) * CompTIA Network+ (Preferred), * Associate degree preferred * High School Diploma or equivalent required * 1 year of relevant experience or equivalent combination of education and work experience * Working knowledge of help desk software, databases and remote control and fundamental operations of relevant hardware and other equipment * Proven working experience in providing help desk support, preferably in a managed IT environment * Strong Microsoft Office skills along with server and desktop troubleshooting skills * Strong interpersonal skills, excellent verbal and written communication skills * Ability to promote and maintain customer relationships * Strong organizational and time-management skills * Strong contract management skills * Ability to work effectively with minimal supervision * Must be able to pass a criminal background check Additional Qualifications * Microsoft Active Directory * Microsoft Exchange * VPN setup and operation (client and server) * DNS, DHCP, TCP/IP * Outlook/Office 365 Configuration * Strong understanding in area of Technical Support * Strong customer service skills, * High School Diploma or GED Experience (One or more of the following required): * IT Help desk: 1 years * relevant IT: 1 years * IT support: 1 years License/Certification: * CompTIA A+ (Required) * CompTIA Network + (Preferred), * High school or equivalent (Required) Experience: * Managed IT Services: 1 year (Required) License/Certification: * CompTIA A+ (Required) * CompTIA Network+ (Preferred) * Other IT Industry Certification (Preferred) ## Description Gnosys has an immediate opening for a technical support engineer. This position works as a member of our team to provide high-level, responsive technical support to users. You will be a part of the company's front line and solve technical problems and provide support for all assigned areas while maintaining high standards set forth by the company that ensure our customer values are not compromised., * Receive, document and resolve client service requests * Analyze and respond to incidents and determine the level of support required * Properly escalate unresolved queries to the next level of support * Track, route and redirect problems to correct resources * Update customer data and produce activity reports * Walk customers through the problem-solving process * Follow up with customers, provide feedback and see problems through to resolution * Utilize excellent customer service skills and exceed customer expectations * Ensure proper recording, documentation and closure of tickets * Work with staff to create or modify procedures to provide improved level of customer service and efficiency * Maintain and grow your knowledge of help desk procedures, products and services * Monitoring and maintaining Service Desk Application(s) * Inform management of recurring problems or issues * Stay current with system information, changes and updates * Attend regularly scheduled staff meetings Review and discuss current open issues ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria)