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# IT Support (Help Desk) Partner

- **Company:** Captain D's
- **Location:** Nashville, TN, United States
- **Experience:** Starter
- **Salary:** $37,440.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Databases, Office Suite, Scripting, Tablet Computers, Hardware Infrastructure
- **Published:** June 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fa843cee39b6128d

## About the Role

Do you have experience in Customer communication?, Do you have a High school diploma or GED?, * Strong oral and written communication and interpersonal skills, including technical documentation.

 * Solid organizational and prioritizing skills.
 * Able to work in a fast-paced environment and demonstrate a sense of urgency.
 * Strong customer service skills.
 * Ability to communicate effectively with technical and non-technical users.
 * Basic knowledge of Windows Operating System.

Environment:

A successful candidate will be required to stand; walk and stoop, kneel, crouch or crawl. They must occasionally lift and/or move up to 25 pounds and is regularly exposed to ambient lighting and temperate climate conditions.

## Description

As a IT Support (Help Desk) Partner, you'll provide technical support for our restaurants, troubleshoot IT issues to ensure everything works perfectly, and collaborate with restaurant professionals to make tech a seamless part of their day. You'll also test new hardware, teach users how to use technology, and grow your own skills in a supportive environment., * Troubleshoot Point of Sales (POS) technologies (registers, kitchen displays, back office, tablets, multimedia training systems).

 * Analyze and report recurring system issues in restaurants.
 * Collaborate with POS support engineers to optimize software and hardware solutions.
 * Test new hardware.
 * Utilize tools ranging from Office applications to scripting and databases.
 * Perform other duties as required and assigned.
 * Regularly interact with restaurant professionals.


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