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# IT ERP Systems Analyst

- **Company:** ONTIC PARTNERS LLC
- **Location:** Creedmoor, NC, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Configuration Access Protocols, Application Performance Management, Business Systems, Software Documentation, Data Integrity, Database Theory, Monitoring of Systems, SQL Databases, Systems Integration, Enterprise Software Applications, Application Enhancement Tool, Reliability of Systems, Information Technology, Tools for Reporting
- **Published:** June 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2e2d582e538157ac

## About the Role

Do you have experience in Supply chain management solutions (enterprise solutions)?, Do you have a Bachelor's degree?, We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!, * Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field (or equivalent practical experience)

 * 3-5 years of experience supporting ERP systems within a manufacturing environment
 * Experience supporting enterprise applications and business-critical systems
 * Strong understanding of manufacturing, supply chain, inventory, and financial business processes
 * Experience with SQL query development and database concepts
 * Knowledge of ERP integrations, reporting tools, and application support best practices
 * Strong analytical and problem-solving skills with the ability to troubleshoot complex issues
 * Excellent written and verbal communication skills
 * Ability to manage multiple priorities and work effectively in a fast-paced environment
 * Strong customer service mindset and ability to build productive relationships across the organization, This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person " as defined by 22. C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, asylee, or refugee.

## Description

Ontic is looking for an IT ERP Systems Analyst to join our growing team. The IT ERP Systems Analyst is responsible for supporting and enhancing Ontic's enterprise applications landscape, including ERP, warehouse management, and related business systems. This role serves as a key resource for maintaining system performance, supporting end users, troubleshooting issues, and driving continuous improvement initiatives across manufacturing, supply chain, finance, and operations. This is a remote position and will work closely with business stakeholders, IT teams, and external vendors to ensure enterprise applications effectively support business objectives., * Provide day-to-day support for ERP, warehouse management, and related enterprise applications

 * Troubleshoot, analyze, and resolve application issues, service requests, and incidents
 * Support end users through training, guidance, and technical assistance
 * Perform root cause analysis and implement corrective actions to improve system reliability
 * Assist with system upgrades, patches, maintenance activities, and application enhancements
 * Support application configuration, security administration, reporting, and data integrity initiatives
 * Collaborate with internal teams and external vendors to resolve complex technical issues
 * Monitor system performance and recommend opportunities for process improvement and automation
 * Participate in ERP and enterprise application projects, including upgrades, implementations, and integrations
 * Gather and document business requirements and support solution design activities
 * Coordinate testing, deployment, and post-implementation support efforts
 * Develop and maintain system documentation, knowledge articles, and support procedures
 * Generate operational reports, dashboards, and application performance metrics
 * Support change management, user adoption, and training activities associated with new system capabilities
 * Contribute to enterprise application roadmaps and continuous improvement initiatives


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