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# Desktop Support Technician

- **Company:** Triune Infomatics Inc
- **Location:** Carson City, NV, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, User Authentication, Cyber Security, Data Migration, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, CompTIA Strata - PC Hardware Technology Engineer, ServiceNow IT Service Management, Office365, Microsoft InTune, Hardware Infrastructure
- **Published:** June 24, 2026
- **Apply:** https://www.dice.com/job-detail/67f2cee7-65b4-446a-87f4-ca5bc74fc371

## About the Role

Overview: We are seeking a highly skilled Desktop Support Technician to provide exceptional end-user support and ensure a seamless IT support experience for our users. This role requires a proactive professional with strong technical expertise, excellent communication skills, and a commitment to delivering white-glove service in a fast-paced environment., · Hands-on experience with Dell desktop hardware with troubleshooting and Dell RMA.

· Experience with IT Ticketing systems preferably FreshService.

· Experience in troubleshooting VPN agent on endpoint connectivity issues.

· Experience with user data migration and endpoint setup.

· Excellent communication and interpersonal skills.

Preferred Skills:

· 5 Years experience with Microsoft Windows OS 10/11.

· 5 Years experience with Microsoft Office 365.

· Microsoft Intune, Entra or related certifications.

· Experience supporting remote employees.

· Familiarity with Dell Latitude models and hardware configurations.

· Knowledge and Practice of S ecurity Best Practices and Clear Desk Policies

## Description

· Provide white-glove support to our users via email, walk-ups and from MS Teams.

· Maintain ticketing system hygiene and ensure timely resolution of issues.

· Utilize FreshService ticketing system to manage user tickets.

· Asset management and inventory.

· Troubleshoot and repair desktop and laptop hardware (primarily Dell Latitude platforms).

· Diagnose and resolve Windows 10/11 Pro OS issues.

· Install and troubleshoot Microsoft Office 365 applications.

· Manage Windows 11 imaging and deployment systems for new hires and or existing users.

· Onboard new hires, contractors and or consultants on new hardware.

· Assist with Microsoft MFA Authenticator issues.

· Assist Security Operations team with CrowdStrike security-related endpoint issues.

· Support Global Protect VPN connectivity and resolve network-related endpoint problems.

· Perform user data migrations to new laptops, ensuring smooth transitions.

· Troubleshoot printer connectivity (desktop, laptop and label printers).

· Install and troubleshoot SecOps approved software applications.

· Promote IT security best practices and enforce Acceptable Use Policies.

· Collaborate with the IT End User Services Manager, providing regular updates on progress and challenges.


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