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# O365 Messaging Consultant

- **Company:** E-Solutions
- **Location:** Morrisville, NC, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Integration Architecture, Information Leak Prevention, Email Filtering, Identity and Access Management, Microsoft Office, Microsoft SharePoint
- **Published:** June 24, 2026
- **Apply:** https://www.dice.com/job-detail/cdb11541-9bec-4274-a862-2815e1faa97b

## About the Role

Should have several years' experience working with a large client using Microsoft 365

Good analyzing and troubleshooting skills

Sound understanding on Identity management, and application integration is required.

Work experience in a Hybrid setup would be an added advantage

Process Skills:

Incident Management + Change Management (Planning & Execution)

Handling On - call Escalations

Monitoring and maintaining SLA requirements for the tickets queue and management

Process adherence & Security compliance

KB preparation and review, Knowledge sharing & documentation

Root cause analysis / Problem Management

Should have good written and communication skills

## Description

* Support day-to-day aspects of the level 2 Support for Microsoft 365 and related services

 * Ensure to handle the tickets within the Service Levels and maintain the quality of resolution provided

 * Provide support on Microsoft 365, including Mail flow, Spam Control/Filtering, Security and compliance aspects like Auditing, Retention, Data Loss Prevention SharePoint Online & OneDrive including permission and access including guess access etc

Microsoft Teams related troubleshooting and support for end users

Hands on knowledge on SharePoint Server Patching, deployments, etc.

 * Co-ordinate with other teams appropriately to ensure speedy resolution of issues

 * Update the knowledge base and documentation of issues and solutions

 * Manage and Support Office 365 Mailboxes, Groups etc

 * Team and collaboration skills

 * Vendor Management and coordination


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