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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** AVI Foodsystems Inc - **Location:** Warren, OH, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Software Deployment, Software Engineering, Peripherals, Juniper - **Published:** June 24, 2026 - **Apply:** https://www.dice.com/job-detail/c11f8111-7de4-4c96-b3b4-4d14db62d7de ## About the Role AVI Foodsystems is looking for an energetic and optimistic team member to immediately hire to fill the role of Full-time IT Support Specialist at our Headquarters location in Warren, OH. This is not a remote position and is required to be on-site working Monday - Friday, dayshift., * The role requires demonstrated experience in troubleshooting hardware, software, and network issues, or equivalent education and training. Prior customer service experience or training is highly advantageous. * Strong interpersonal skills are essential. The individual must communicate with users in a respectful and effective manner, adapting their language to suit the user's technical proficiency-whether technical or non-technical-without sounding condescending. * A minimum of three years in an IT support role within a corporate environment is required. Proven experience in resolving IT-related issues in a professional setting is essential., * Demonstrates a proactive approach to learning and adapting to emerging technologies across multiple platforms * Possesses excellent verbal and written communication skills for effective support via phone, in-person, and email * Strong interpersonal skills with the ability to build positive working relationships ## Description The IT Support Specialist plays a critical role in assisting team members with procedural and operational challenges related to IT hardware, software, products, and services. This position requires a proactive approach to identifying and resolving recurring issues, with a strong emphasis on trend analysis and continuous improvement. Working in close collaboration with Systems Administrators, Developers, and other IT personnel, the IT Support Specialist contributes to the development of long-term solutions aimed at reducing the frequency and impact of technical problems across the organization. Major Duties and Responsibilities: Responsibilities include (but are not limited to): All IT Support Responsibilities: * Provide technical support for over 350 local users and 1,700 remote users, ensuring seamless operations across diverse environments * Document all issues, troubleshooting steps, and resolutions in real time using a centralized support ticketing system * Maintain an accurate inventory of technology assets, including hardware, software, and licensing compliance * Independently research and interpret user manuals to identify solutions for complex technical issues * Prioritize, diagnose, and resolve hardware and software issues related to computers, printers, peripherals, and telecommunication equipment * Offer expert support for Windows OS, Microsoft Office Suite, Active Directory, and various commercial and proprietary applications * Manage and troubleshoot networked multifunction devices, including printing, scanning, and faxing capabilities * Collaborate with vendor support teams such as Dell, HP, Xerox, Microsoft, Juniper, and specialized software providers * Provide technical assistance for Point of Sale (POS) systems * Conduct follow-ups on resolved tickets to ensure user satisfaction and issue closure * Participate in structured cabling and wiring projects as needed * Set up and support technology for presentations and meetings * Strive to resolve issues on the first contact, minimizing the need for escalation * Escalate unresolved or specialized issues to appropriate IT teams * Perform software installations and upgrades on end-user devices * Willing to travel up to 10%, including occasional overnight stays IT Support Specialist Responsibilities: * Conduct thorough analysis of support tickets to identify recurring patterns and root causes. Regularly present findings to management, along with actionable recommendations to permanently resolve or mitigate issues. * Collaborate closely with IT teams and leadership to design and implement cost-effective, sustainable solutions for strategically significant challenges. Take an active role in the development and execution of these solutions where appropriate. * Advocate for end users by prioritizing issues based on impact and severity, ensuring that resolutions align with the greatest overall benefit to the organization. * Partner with management to establish and refine support procedures and guidelines, with a focus on enhancing service quality and operational efficiency. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [AI vs Recruiters and Applicants, Turmoil in the Games Industry, What to Put on a CV](https://www.wearedevelopers.com/videos/1363-ai-vs-recruiters-and-applicants-turmoil-in-the-games-industry-what-to-put-on-a-cv) ## Related Articles - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)