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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 IT Support Technician - **Company:** Aurora Infotech, LLC - **Location:** Maitland, FL, United States - **Experience:** Experienced - **Salary:** $39,900.0 - $40,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Apple Mac Systems, JIRA, Microsoft Azure, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Linux System Administration, Linux Distribution, Microsoft Office, System Center Configuration Manager, Windows Servers, Network Connections, Network Administration, Remote Infrastructure Management, TCP/IP, Wide Area Networks, Computer Networking Systems, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops, Servicenow, Windows Client - **Published:** June 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=33e45a59ecbdf318 ## About the Role Do you have a valid Driver's License license?, Do you have experience in macOS administration?, * Proven experience providing Tier 2 or higher level IT support within a fast-paced environment * Strong knowledge of operating systems including Windows 10/11, macOS, and Linux distributions * Hands-on experience with computer hardware maintenance and troubleshooting * Familiarity with network administration: LAN/WAN, TCP/IP, DNS, VPN, firewall setup including Meraki * Proficiency with remote management tools such as SCCM and BMC Remedy for incident tracking and system deployment * Experience supporting mobile devices and understanding of mobile device management (MDM) practices * Clear, professional communication - able to explain technical concepts to non-technical users * Ability to analyze complex technical issues quickly and develop effective solutions while maintaining high customer service * U.S. Citizen or work authorization; valid driver's license and current auto insurance Preferred: * CompTIA certifications (Security+, Network+, A+) or equivalent * Experience in a Managed Service Provider (MSP) environment * Hands-on experience with AWS, Azure, or similar cloud platforms * Familiarity with ServiceNow, Jira, Active Directory, or similar ticketing and directory systems * Experience mentoring or training junior technicians, * Tier 2 Support: 2 years (Required) ## Description We are seeking a dynamic and dedicated Tier 2 IT Support Technician to join our technology team. In this role, you will be the vital link between end-users and complex technical solutions, providing advanced support to resolve escalated issues efficiently. Your expertise will ensure seamless operation of IT infrastructure, hardware, software, and network systems across the organization. This position offers an exciting opportunity to leverage your technical skills, deliver exceptional customer service, and contribute to maintaining a robust IT environment that drives business success. What You'll Be Doing This isn't a 'sit in a queue and close tickets' role. You'll be a key problem-solver and go-to resource for both our team and our clients: * Provide advanced technical support for software troubleshooting, hardware issues, and network connectivity problems across Windows, macOS, and Linux environments * Manage computer hardware including desktops, laptops, mobile devices, and peripherals to ensure optimal performance and security * Troubleshoot and resolve networking issues including LAN, WAN, VPN, DNS, TCP/IP, firewalls, and network administration tools such as Meraki * Utilize IT support tools such as SCCM, GPO, ServiceNow, Jira, BMC Remedy, and Active Directory to diagnose and resolve issues efficiently * Assist with the management of IT infrastructure including Windows Server environments and Microsoft Office applications * Support help desk operations by documenting incidents accurately in ticketing systems and communicating solutions clearly to end-users * Conduct analysis of recurring issues to identify root causes and recommend improvements for system stability and security * Resolve escalated technical issues from Tier 1 - diagnosing root causes, not just symptoms * Support clients directly (approximately 30% of your work) with clarity, professionalism, and genuine care * Mentor Tier 1 technicians - your experience matters and you'll be expected to share it * Respond to critical incidents with urgency, clear communication, and a steady hand * Stay current - we invest in your growth and expect the same curiosity from you ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)