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# IT Helpdesk Support Receptionist - TEMP

- **Company:** Micrologic Associates, LLC
- **Location:** Fort Lauderdale, FL, United States
- **Salary:** $35,360.0
- **Contract:** Temporary contract
- **Skills:** Issue Tracking Systems, Zoho Office Suite
- **Published:** June 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7edd0fb0aa0fca0c

## About the Role

Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, * High school diploma or equivalent.

 * Proven experience in a customer service, call center, or helpdesk environment.
 * Strong communication and interpersonal skills.
 * Ability to multitask and prioritize in a fast-paced setting.
 * Familiarity with IT terminology and common technical issues.
 * Basic proficiency with CRM ticketing systems.
 * Minimum 1 year of experience in a similar role
 * Willingness to work on a rotating weekend support schedule.
 * Looking for temporary work

## Description

* We are seeking a reliable and customer-focused IT Helpdesk Support Admin/ Receptionist to be the first point of contact for users experiencing technical issues.
 * In this role, you will handle incoming phone calls, create helpdesk tickets, and ensure users are directed to the appropriate support personnel.
 * You will play a key role in maintaining excellent communication and service standards within the IT department., * Answer inbound helpdesk calls and respond professionally to user inquiries.
 * Create support tickets using Zoho Desk.
 * Managing certain e-mail accounts, routing e-mails to appropriate departments, and creating service tickets as needed
 * Log detailed and accurate information regarding user issues or requests.
 * Escalate urgent or unresolved tickets to the appropriate IT staff.
 * Monitor helpdesk queues and follow up on outstanding tickets.
 * Maintain confidentiality and data security protocols.


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