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# IT Specialist, 988

- **Company:** Community Health Alliance-Ohio
- **Location:** Hamilton, OH, United States
- **Experience:** Experienced
- **Salary:** $48,000.0 - $53,000.0
- **Contract:** Permanent contract
- **Skills:** Backup Devices, Microsoft Outlook, Disaster Recovery, Network Connections, Office Suite, Computer Networking Systems, Office365, Information Technology
- **Published:** June 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=31ad6d897be0dd64

## About the Role

Do you have experience in Communication platforms?, Do you have a Bachelor's degree?, * Bachelor's degree in information technology, computer science or related field or equivalent

 * Minimum of 2 years of experience as an IT specialist or in a similar IT support role
 * Proficient with Microsoft 365 applications, including Office Suite, Outlook and Teams
 * Ability to pass background checks, drug screen and required training
 * Reliable transportation
 * Ability to work evenings, overnights and weekends

## Description

* Provides technical assistance and support for inquires and issues related to 988 hotline computer systems, software, hardware and networking.
 * Oversee all hotline technology platforms including RingCentral, iCarol, Vibrant Exchange and others.
 * Diagnose and resolve technical issues with hotline hardware, software and network connectivity and escalate to vendors as necessary.
 * Create accounts for new staff in all relevant systems.
 * Assist users in understanding and utilizing IT systems effectively and provide training and guidance on software and hardware usage as needed.
 * Support regular maintenance and updates on IT systems including patches, upgrades and configurations to ensure security and functionality.
 * Implement data backup and recovery procedures to protect hotline data and ensure program continuity in case of system failure or disasters.
 * Maintains accurate documentation of IT systems, configurations, procedures and user guides. Keeps technical documentation up to date.
 * Leads IT projects such as system upgrades, installations and migrations.
 * Coordinates with external vendors and service providers for the procurement, maintenance and support of IT systems and services.
 * Support implementation and enforcement of IT security policies and procedures. Monitors systems for security breaches.
 * Researches the latest technology that may benefit the hotline services.
 * Share regular updates on IT systems with staff.


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