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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Digital Workplace - Engineer - **Company:** EXL SERVICE - **Location:** United States - **Salary:** $55,000.0 - $62,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Configuration Management, Image Management, Issue Tracking Systems, System Center Configuration Manager, Open Systems Interconnection (OSI), Computer Network Technologies, Office365, Information Technology, Servicenow - **Published:** June 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f423875bc9c6bcb9 ## About the Role Do you have experience in Windows?, * Qualifications: 2-5 years Desktop Support Experience * 2-5 years of Windows 10/11 Experience * 1-2 years of Staging & Imaging Tools Experience * 1-2 years of Ticket Documentation (in Corp Environment following ITIL guidelines a plus) * Experience with and knowledge of Active Directory * Experience with and knowledge of Office365, Teams, and Outlook * Experience with client side SCCM Software Center and Configuration Manager a plus * Strong attention to detail and critical reasoning skills * Ability to problem solve and determine resolution for technical issues * Strong individual work ethic while possessing and exhibiting team-oriented mindset * Ability to manage multiple projects at once while handling time sensitive urgencies * Excellent communication and client relation skills ## Description Job Description: OSI (an EXL company) is seeking a Desktop Support Technician in Lee's Summit, MO. The role is 100% onsite and would focus on all aspects of the laptop life cycle as well as providing Level 1 and 2 support for the Help Desk and onsite/remote support. The ideal candidate will have a Desktop Support background possessing high attention to detail and organizational skills., Salary budget: 55K to 62K USD + bonus * Responsibilities: Imaging, configuring, and shipping of new hire and replacement laptops using predefined roles along with user specific needs * Asset management maintaining accurate inventory tracking of shipped and returned equipment in accordance with process guidelines * Test and repair returned hardware as necessary * Assist with testing of new hardware, software, and network technologies * Provide technical support to remote users and other internal departments * Responding to service calls, emails, and tickets to troubleshoot the nature of reported problems. Take the necessary steps to resolve reported issues and close reported issues in SNOW/Service Now Ticketing System * Assist on small to medium IT projects as needed * Assist with vendor and 3 rd party resources as needed * Communicate and escalate issues to other members of the Global IT Team when necessary * Adhere to Company SLA's * Perform any other duties as assigned ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Robots are coming into the wild! 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