> Markdown version of [/jobs/ext/630071-it-field-support-specialist-east](https://www.wearedevelopers.com/jobs/ext/630071-it-field-support-specialist-east). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Support Specialist - East - **Company:** Veterinary Emergency Group - **Location:** Chicago, IL, United States - **Experience:** Starter - **Salary:** $70,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Apple Products, Apple Mac Systems, Computer Equipment, Information Technology, Network Support - **Published:** June 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=925a062dde45d5ed ## About the Role Do you have experience in macOS?, We're looking for someone who brings technical know-how, a service-first mindset, and the flexibility to support a fast-growing, 24/7 hospital network. In this role, you'll be on the frontlines of support, making sure our hospitals have the reliable hardware, software, and network functionality they need to run smoothly-while also helping set new hospitals up for success. At VEG, we find a way to say YES to solving problems, removing roadblocks, and empowering our frontline teams to deliver exceptional emergency care. You'll grow where you want to go by troubleshooting complex challenges, implementing smart solutions, and partnering closely with hospital and IT leaders to drive IT excellence across VEG., * 1-2 years of technical help desk or IT support experience, with the ability to apply general technology processes, tools, and best practices in a hospital environment. * Strong working knowledge of Apple products and macOS, with network experience, construction-related industry experience, or hospital buildout support as a plus. * Clear written and verbal communication skills, with the ability to partner confidently with VEGgies, IT teams, hospital leaders, vendors, and other partners inside and outside the organization. * Strong organization and problem-solving skills, with the ability to manage multiple tasks or projects, adapt to shifting priorities, and stay flexible when timelines change. * A self-starter mindset: dependable, eager to learn new technology quickly, comfortable working independently, and collaborative in a team environment. * Ability to mentor or coach future team members as needed, while also being able to physically move, handle, and lift computer equipment up to 50 pounds., * Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives * Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments * Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results * Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge ## Description * Partner with IT teams, senior leadership, and hospital and regional leaders to understand hospital needs, resolve escalations, and keep operations running smoothly. * Support departmental and business initiatives by aligning stakeholders, prioritizing work, and helping ensure strong execution across your region. * Represent IT with professionalism, care, and a service-first mindset when supporting VEGgies, customers, and hospital teams. * Help protect VEG systems by coordinating and implementing operational measures that support secure, reliable data, software, hardware, and infrastructure. * Work with local teams to review project plans, finalize technology specifications, and support infrastructure projects, hospital upgrades, and new hospital openings. * Recommend and implement streamlined hospital technology, best practices, and continuous IT improvements, while helping hire Field Service resources as needed to maintain exceptional support. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [SwiftUI In Production](https://www.wearedevelopers.com/videos/134-swiftui-in-production) - [Culture Starts With You: Rethinking Leadership in 2025](https://www.wearedevelopers.com/videos/1715-culture-starts-with-you-rethinking-leadership-in-2025) - [Lessons from Steve Jobs - Learnings from the Past for the Future](https://www.wearedevelopers.com/videos/1021-lessons-from-steve-jobs-learnings-from-the-past-for-the-future) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Startups Cloning Humans, Angry AI Bloggers, and Robotaxi Chaos - Christian Trummer](https://www.wearedevelopers.com/videos/1853-startups-cloning-humans-angry-ai-bloggers-and-robotaxi-chaos-christian-trummer) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)