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# CRM Functional Analyst Dynamics 365 & Power Platform

- **Company:** Orange
- **Location:** Brussel, Belgium
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, Cloud Computing, System Configuration, Microsoft Dynamics, Power BI, Software Engineering, Microsoft Power Automate, Powerapps
- **Published:** June 25, 2026
- **Apply:** https://www.careerjet.be/jobad/be29face28f9f830112a0c59dced9bb2a8

## About the Role

Genuinely curious about digital transformation and automation
Proactive and solution-oriented, you take initiative before being asked
Natural communicator: at ease with the C-suite, end users, and developers
Able to simplify complexity for non-technical audiences
Collaborative team player who values shared success over individual credit
Fluent in French or Dutch + English (written and spoken)
Structured thinker with a scalable, 'build it right' approach
Your technical expertise:
Strong analytical skills with hands-on experience leading discovery workshops and stakeholder interviews
Good consulting mindset, comfortable guiding clients through change and solution adoption

 * Knowledge of CRM concepts and appetite to grow expertise in Dynamics 365 (Customer Service, Sales, Contact Center)

Familiarity with Power Platform (Power Apps, Power Automate, Power BI).
Awareness of Agile, FastTrack or Success by Design methodologies is a bonus

## Description

Contract duration : Grow your career as a CRM Functional Analyst at Orange Business in Belgium - based in Brussels, driven by impact.
CRM Functional Analyst at Orange Business
Dynamics 365 & Power Platform
Junior · Medior | Brussels (Hybrid) | Permanent contract
At Orange Business, we lead digital transformation across Cloud, Customer Experience and Data & AI. We don't just implement software, we help organizations unlock their full potential through smarter processes, better data, and exceptional customer experiences.
Our Microsoft Dynamics 365 & Power Platform team is one of the most dynamic in the Benelux region. With 40 passionate consultants and a rapidly expanding European footprint, we deliver meaningful, large-scale projects for clients that matter.
Some projects we are proud of:
Ministry of Foreign Affairs
Management solution for Belgian citizen evacuation - real impact at national scale.
Tourism Wallonia
Digital platform to regulate and promote local tourism across the region.
Luxair
End-to-end passenger experience system driving customer satisfaction and market growth.
What you'll do:
All the responsibilities we'll trust you with
In-depth functional analysis
Conduct gap analyses, facilitate workshops, and translate customer insights into clear functional requirements, using interviews and collaborative sessions to uncover what really matters.
Business & IT bridge
Serve as the key link between business stakeholders and technical consultants, articulating business needs in a language developers understand, and translating technical constraints back to the business with clarity.
Platform configuration & customization
Configure and tailor Dynamics 365 and Power Platform applications to fit each client's processes and goals, always prioritizing out-of-the-box features before custom builds.
Backlog & product lifecycle ownership
Own the product scope and quality delivery end-to-end, grooming the backlog, prioritizing features, and ensuring delivery meets both business expectations and technical standards.
Who you are:
What matters most for this role


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