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# IT Field Technician

- **Company:** ApTask
- **Location:** Tempe, AZ, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Active Directory, Collaborative Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Hardware, IP Addressing, Virtual Private Networks (VPN), Microsoft Software, Networking Basics, Network Connections, Virtual Local Area Networks, Wireless Networks, Wi-Fi Technology, Network Routers, Office365, Firewalls (Computer Science), Information Technology, Bare Metal, Fortinet, Hardware Infrastructure, Industrial Software, Cisco
- **Published:** June 25, 2026
- **Apply:** https://www.dice.com/job-detail/03fc6334-9242-4ecb-8117-199f8e588aec

## About the Role

* Minimum of five (5) years in an IT support role
 * Basic O365 Administration experience
 * Hands-on experience with networking fundamentals (IP addressing, VLANs, DNS, DHCP, VPNs, Wi-Fi) and network hardware configuration and troubleshooting
 * Experience with physical IT infrastructure (cabling, patch panels, racks, hardware installs)
 * Familiarity with remote and industrial environments (low-bandwidth, high-latency, rugged conditions)
 * Ability to work independently in field environments with minimal supervision
 * Strong troubleshooting and problem-solving skills in live environments
 * Clear communication skills when working directly with clients on-site
 * Comfortable with travel and dynamic work environments
 * Valid driver s license and ability to travel to remote locations

Additional Assets

 * Related field experience (mining, industrial, manufacturing)
 * Bachelor s degree or certificate/diploma in a related field
 * Technology certifications (Cisco, Microsoft, Fortinet, ITIL, A+, etc.)
 * Experience with OT networks and industrial systems
 * Experience with Satellite or remote communications
 * On-prem infrastructure (Active Directory, file services, backup systems)
 * Experience with at least one of either Fortinet or Cisco network equipment (bare metal configuration, cloud management, VLAN/port assignment, etc.)
 * Experience working in ITIL and regulatory compliant environments

## Description

* Deliver on-site Tier 1 / Tier 2 technical support with a focus on hardware, networking, and infrastructure
 * Install, configure, and maintain network equipment (routers, switches, firewalls, wireless infrastructure)
 * Perform on-site troubleshooting of network connectivity, performance, and infrastructure issues
 * Execute infrastructure deployments, including:
 * Network builds and expansions
 * Structured cabling and patching
 * Equipment rack/stack and provisioning
 * Support industrial and remote site connectivity, including satellite and ruggedized network solutions
 * Provide desktop and end-user support when on-site (devices, telephony, collaboration tools)
 * Coordinate with centralized support teams for escalation and follow-up
 * Contribute to IT project delivery, including site rollouts, upgrades, and migrations
 * Maintain accurate documentation of site configurations, diagrams, and procedures
 * Ensure adherence to security, compliance, and change management processes
 * Provide basic user guidance and training during site visits


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