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# Desk Support Specialist

- **Company:** ICI, LLC
- **Location:** Dahlgren, VA, United States
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Cloud Computing, CompTIA Security+, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Infrastructure as a Service (IaaS), Identity and Access Management, Issue Tracking Systems, Traceroute, Network Troubleshooting, Nslookup, Platform as a Service (PAAS), Ping (Networking Utility), Public Key Infrastructure, Remote Access Technology, TCP/IP, Information Technology, User Administration
- **Published:** June 25, 2026
- **Apply:** https://www.dice.com/job-detail/c767d292-6d78-4435-b640-9f82e1ca70a6

## About the Role

* Knowledge of networking (TCP/IP, DHCP, DNS), security principles, IAM (PKI), remote access, system administration, and cloud models (SaaS, IaaS, PaaS)
 * Proficiency with network/OS tools (ping, traceroute, nslookup, ipconfig) and hardware troubleshooting
 * Understanding of cybersecurity compliance, data protection (PII/PCI/PHI), incident management, and IT security policies
 * Experience with risk assessment, service desk operations, ticketing systems, SOP documentation, and customer support

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Preferred Education & Certifications

 * CompTIA Security+ (IAT Level II preferred)
 * Associate or bachelor's degree in IT, Cybersecurity, Computer Science, or related field

## Description

* Provide Tier I/II technical support to SCSTC personnel
 * Troubleshoot hardware, software, and network issues
 * Support account provisioning, PKI, and access control
 * Monitor system and network performance; escalate issues as needed
 * Maintain accurate incident and service documentation
 * Assist with cybersecurity compliance and incident response tasks
 * Support user environments both on-site and remotely
 * Maintain and update SOPs and technical documentation


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