> Markdown version of [/jobs/ext/635039-tier-1-help-desk](https://www.wearedevelopers.com/jobs/ext/635039-tier-1-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 1 Help Desk - **Company:** TEKSYSTEMS INC. - **Location:** Corpus Christi, TX, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Information Technology Operations, Microsoft Office, Networking Basics, Information Technology - **Published:** June 25, 2026 - **Apply:** https://www.clearancejobs.com/jobs/8996447/tier-1-help-desk ## About the Role Exceptional customer service and phone etiquette Strong attention to detail and ticket management discipline Basic troubleshooting skills for Windows, Microsoft Office, printers, COTS applications, and networking fundamentals Experience Minimum of 1 year of IT support or Help Desk experience Additional Requirements U.S. Citizenship required Public Trust clearance required or ability to obtain Ability to lift up to 50 pounds Strong verbal and written communication skills Ability to work effectively with minimal supervision Preferred Qualifications Experience with Active Directory Advanced troubleshooting skills for Windows, Microsoft Office, and COTS applications Previous experience supporting government, healthcare, or military environments ## Description We are seeking a customer-focused Help Desk Technician to support a critical government healthcare environment in Corpus Christi, Texas. This role is ideal for IT professionals looking to gain hands-on experience supporting end users, troubleshooting technical issues, and contributing to mission-critical operations within a collaborative government support team. As a Help Desk Technician, you will serve as the first point of contact for users requiring technical assistance, providing outstanding customer service while ensuring timely and accurate ticket documentation., Answer and manage incoming Help Desk calls. Create, update, and track incidents using a trouble ticket management system. Provide first-level technical support for users via phone and in-person assistance. Troubleshoot basic issues involving: Windows operating systems Microsoft Office applications Commercial Off-The-Shelf (COTS) applications Printers and printing services Basic network connectivity Assist walk-in users with technical support requests. Escalate issues as appropriate following established procedures. Create, maintain, and update Standard Operating Procedures (SOPs) and technical documentation. Follow established security, compliance, and customer service standards. Work independently while taking direction from team leadership when required., This position is located on-site at the Navy Medical Center in Corpus Christi, TX. You will work alongside an experienced and collaborative team supporting a Department of Defense healthcare environment. The support team consists of approximately eight contractor personnel working closely with a similarly sized government team to ensure uninterrupted IT services for healthcare operations. Why Join Us? This is an excellent opportunity to gain valuable experience supporting a mission-critical healthcare environment undergoing enterprise-wide modernization efforts. You'll develop hands-on technical skills, strengthen your customer support expertise, and contribute directly to maintaining reliable and secure IT services that support patient care and operational readiness. What Success Looks Like Delivering exceptional customer service to end users Maintaining accurate and timely ticket documentation Resolving technical issues efficiently and professionally Supporting secure and reliable IT operations in a government healthcare setting Contributing to continuous improvement through SOP and documentation updates ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)