> Markdown version of [/jobs/ext/635045-onsite-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/635045-onsite-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Onsite IT Support Engineer - **Company:** Generative Ai - **Location:** Raleigh, NC, United States (Remote available) - **Experience:** Expert - **Salary:** $114,400.0 - $135,200.0 - **Contract:** Temporary to permanent - **Skills:** Apple Mac Systems, Bash Shell, DevOps, Domain Name System (DNS), Information Technology Operations, Virtual Private Networks (VPN), Python (Programming Language), Networking Basics, Queue Management Systems, Wi-Fi Technology, Scripting, Okta, Casper Suite, Gsuite - **Published:** June 25, 2026 - **Apply:** https://mondo.gosnaphop.com/jobs/job/it-support-engineer-san-francisco-ca-94102-32470553/55d5f433-6b40-11f1-9d0e-024201c20d84 ## About the Role 3-5 years of IT support or IT operations experience, preferably within a fast-growing tech company Strong macOS expertise with hands-on MDM experience using tools such as Fleet, Jamf, Kandji, or similar Hands-on administration experience with Okta or a comparable identity provider, and Google Workspace Experience with A/V and conference room support, including practical networking fundamentals such as Wi-Fi, DNS, and VPN Proficiency with a modern ticketing or ITSM tool and consistent queue management practices Excellent in-person communication and customer service skills, with comfort supporting both executives and engineers, Scripting ability in Python or Bash, with a configuration-as-code or GitOps mindset for automation Experience with CrowdStrike or comparable EDR/MDR platforms Background supporting multi-site or global offices, including international hardware shipping and provisioning Experience as an early or first IT hire, with demonstrated ability to build structure in ambiguous, fast-paced environments *, Scripting ability in Python or Bash, with a configuration-as-code or GitOps mindset for automation Experience with CrowdStrike or comparable EDR/MDR platforms Background supporting multi-site or global offices, including international hardware shipping and provisioning Experience as an early or first IT hire, with demonstrated ability to build structure in ambiguous, fast-paced environments ## Description This role serves as the dedicated, onsite IT presence for a fast-growing AI company in the Bay Area, delivering white-glove end-user support, device lifecycle management, and seamless onboarding and offboarding operations on behalf of the client., Provide in-person, white-glove IT support for laptops, peripherals, conference rooms, and day-to-day end-user requests across the office Manage the full macOS device lifecycle, including provisioning, imaging, enrollment, and refresh through MDM and EDR tooling Execute smooth onboarding and offboarding processes, including day-one hardware prep, account setup, and same-day access and device recovery Administer identity and access management across Okta and Google Workspace using least-privilege principles Own conference room A/V hardware, video conferencing setup, and ongoing maintenance to support a productive meeting environment Maintain local hardware inventory, track assets, and forecast equipment needs against hiring pace Triage and manage support tickets end-to-end, escalating complex issues to senior engineering support as needed, Job Title: Design/Construction Project Manager, Epic Device Infrastructure Planning Location-Type: Remote/Hybrid - 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