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# IT Support Engineer

- **Company:** ECS Recruitment Group
- **Location:** Farnborough, UK
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Data Transmissions, Ghost (Backup Software), Image Management, Windows Desktop, Peripherals, Routing & Switching
- **Published:** May 15, 2026
- **Apply:** https://www.totaljobs.com/job/it-support-engineer/ecs-job107309376

## About the Role

* Windows desktop support (Intel/Windows environments)
 * Experience using imaging tools such as Symantec Ghost
 * Knowledge of Windows Server operating systems
 * Understanding of networking concepts, including switches and routers
 * Exposure to voice and data communications
 * Strong fault-finding and diagnostic skills
 * Experience supporting hardware, peripherals, and connectivity
 * Ability to work in a structured, process-driven technical environment

Personal & Professional Attributes

 * Professional, presentable, and customer-focused
 * Confident communicating with internal teams and external customers
 * Comfortable working under pressure in live incident scenarios
 * Able to work independently and use initiative
 * Flexible approach to working hours, including participation in an on-call rota due to it being a enviroment that operates 24?7
 * Strong work ethic with a proactive mindset

## Description

You'll be responsible for ensuring the recovery centre is operational, technically ready, and capable of supporting customers during high-impact events. This role offers exposure to infrastructure, networking, Windows environments, and customer-facing incident support., * Provide technical support to customers during recovery rehearsals and live invocations

 * Support desktop, hardware, connectivity, and infrastructure-related issues
 * Attend pre-test meetings and produce pre- and post-test documentation
 * Troubleshoot and resolve incidents through to completion
 * Support relocation and invocation activity at customer sites when required
 * Assist with the implementation of services for new customers, including IT and communications installations
 * Act as a failover support resource to other regional recovery centres
 * Ensure full functionality of site facilities including UPS, generators, air conditioning, lighting, and connectivity
 * Provide out-of-hours and on-call support as part of a 24/7 rota
 * Maintain technical documentation, site guides, and user guides
 * Support health & safety, site security, and compliance requirements
 * Monitor and report potential security or fraudulent activity in line with company policies


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