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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Remote Technical Support Specialist - **Company:** LoadSpring Solutions - **Location:** Lincoln, UK (Remote available) - **Experience:** Experienced - **Salary:** £28,000.0 - £33,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Software Applications, Business Software, Information Technology Operations, Primavera, Esri GIS (Software), Diagnostic Tools, Software Troubleshooting, Information Technology, Autodesk Autocad - **Published:** June 25, 2026 - **Apply:** https://find.jobs/jobs-near-me/remote-technical-support-specialist-lincoln-lincolnshire/2837977646-2/ ## About the Role What you need to be a successful Technical Support Specialist: * 2-4 years of experience in IT customer support, with a strong focus on applications. * Prefer experience with applications such as Primavera, Autodesk, ESRI or equivalent tools. * Experience with Windows Operating systems, including Server 2016 & 2019. * Knowledge of construction project management processes and procedures a plus. * Proficient with installation and configuration of hardware and software. * Intermediate knowledge of troubleshooting application infrastructure. * Ability to handle case escalations, troubleshooting error messages and implement fixes, identifying relevant escalation paths if unable to resolve. * Ability to explain technical issues to technical and non-technical employees and customers. * Excellent communication and interpersonal skills. * Ability to work independently and as part of a team. * Attention to detail and a commitment to quality. * Strong analytical and problem-solving skills. * Bachelor's degree in Computer Science or related field preferred. * Ability to work fully remote Monday-Friday AND a weekend on-call rotation of at least once every 4 weeks and a minimum of 3 bank holidays per year. ## Description The Technical Support Specialist is responsible for troubleshooting and resolving issues across business applications, networking, and hardware by digging deep to find solutions, collaborating with third-party vendors, and ensuring every customer interaction ends with confidence and satisfaction. Beyond troubleshooting, the Technical Support Specialist ensures every detail is captured, every task is prioritized, and every customer stays up and running., * Fields support calls, chat, email, and/or other communication from users with inquiries regarding hosted software, connectivity, printing, and similar concerns. * Works with customers to reproduce, investigate, and resolve challenges with computer software, servers, apps, networking and hardware, while ensuring cases are in line with the current SLG's. * Guides customers through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions. * Identifies and troubleshoots application alerts presented from the company monitoring software. * Identifies and escalates complex or unresolved tickets to higher-tier support or the product team, ensuring prompt and precise resolution. * Collaborates with internal staff and 3rd party vendors to research and drive to resolution customer challenges. * Identifies recurring case generation issues and works with internal and external teams to identify and implement permanent fixes. * Helps to create and maintain a culture of continuous improvement within the support and broader organization. * Performs application QA's in support of new customer setups, upgrades or patching. * Ensures that customer challenges are responded to, and information is shared with customers in line with our documented security policies. * Verifies all change management processes are followed and documented as per the current guidelines. Documentation * Creates Knowledge base articles to record and document fixes to common customer challenges. * Maintains documentation of all steps taking and customer interactions in the relevant support cases. * Demonstrates excellent verbal and written communication skills with customers and internal team. Professional Development * Effectively completes training within the timeframe required by the business. * Maintains current knowledge of technological innovations and trends. Process * Follows Change Management processes to implement configuration changes.? * Follows Problem Management processes to troubleshoot and resolve recurring issues.? * Participates in the on-call rotation to ensure 24 x 7 support of IT operations. Mentoring: * Acts as a mentor to more Jr. staff within the support team, providing guidance, training, and knowledge sharing. ## Related Videos - [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Software stack under and over the hood of the fastest accelerating car in the world](https://www.wearedevelopers.com/videos/221-software-stack-under-and-over-the-hood-of-the-fastest-accelerating-car-in-the-world) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Chesterton's Fence - Don't Tear Down the Fence](https://www.wearedevelopers.com/videos/2099-chesterton-s-fence-don-t-tear-down-the-fence) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)