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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Engineer - **Company:** Freetrade Limited - **Location:** UK (Remote available) - **Experience:** Expert - **Salary:** £40,000.0 - £48,000.0 - **Contract:** Temporary contract - **Skills:** JIRA, Identity and Access Management, Information Technology Operations, Virtual Private Networks (VPN), Networking Basics, Role-Based Access Control, Zero Trust Network Access, Cloud Collaboration, Data Processing, Google Cloud, Okta, Information Technology, Slack, Patch Management, Casper Suite, Gsuite - **Published:** May 15, 2026 - **Apply:** https://www.totaljobs.com/job/it-operations-engineer/freetrade-job107313687 ## About the Role * You have 5 years of experience in IT administration, operations and support space. * You thrive in a hybrid environment and are comfortable being in the office three days a week. * You have hands-on experience supporting a growing fleet of Mac devices * You are comfortable with the asset lifecycle process from procurement to decommissioning * You have the ability to balance customer support and project management * You have experience within modern IT environments with technical familiarity of tools such as Google Workspace, OKTA, JAMF, Jira, GCP * Have a strong desire to improve processes and 'automate everything' * You're confident engaging with all levels of stakeholders and comfortable giving candid opinions, * Minimum of 5 years of professional experience in IT administration, operations, and technical support. * Demonstrated proficiency in supporting and managing an expanding fleet of macOS devices, including patch management and keeping systems current with security and software updates. * Comprehensive understanding of the IT asset lifecycle, encompassing procurement through to secure decommissioning. * Proven capacity to manage competing priorities between direct customer support and long-term project initiatives. * Technical expertise in modern IT ecosystems, with specific experience utilising Google Workspace, Okta, Jamf, Jira, and GCP. * Solid understanding of network fundamentals, including VPN, ZTNA, and basic network management practices in a corporate environment. * Experience managing access provisioning and deprovisioning across the full employee lifecycle, including onboarding and off-boarding workflows. * Working knowledge of security and privacy best practices within workplace and corporate environments, including endpoint protection, data handling policies, and compliance requirements. Core Competencies for Success * Collaboration and Communication: Demonstrates clear and professional communication when engaging with cross-functional teams and diverse stakeholders. * Initiative and Autonomy: Operates as a self-directed professional with the capacity to identify and remediate security vulnerabilities proactively. * Adaptability: Maintains composure and effectiveness in dynamic, high-growth environments characterised by complex challenges. * Accountability: Assumes full responsibility for assigned domains, ensuring the ongoing integrity and quality of the IT infrastructure. * Analytical Problem Solving: Capable of developing sophisticated solutions to address contemporary security requirements. * Feedback: Actively gives and receives feedback, and continuously works to improve self-awareness and technical skills. ## Description * Triage, prioritise, and resolve day-to-day IT support requests, ensuring timely and effective solutions for end users. * Manage identity and access management across the employee lifecycle, including provisioning, deprovisioning, access reviews, and RBAC implementation. * Enforce security best practices across the environment, including patch management, device security policies, and compliance with corporate security and privacy standards. * Support and continuously improve employee onboarding and off-boarding processes in collaboration with the People and Finance teams. * Manage the full hardware asset lifecycle, including laptops, mobile devices, printers, IoT, and CCTV, maintaining accurate asset inventory at all times. * Administer and support cloud collaboration tools including Google Workspace, Slack, and Jira, ensuring reliability and optimal configuration. * Provide office and site support across meeting rooms, AV systems including Zoom Rooms, printers, scanners, and connected devices. * Identify and automate manual workflows to improve operational efficiency and reduce toil. * Develop and deliver tailored training and self-service resources to improve employee autonomy and reduce repeat support requests. * Engage and manage relationships with key IT suppliers and contractors to ensure service quality and value. ## Related Videos - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top Characteristics of a Software Engineer](https://www.wearedevelopers.com/magazine/166-top-characteristics-of-a-software-engineer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)