> Markdown version of [/jobs/ext/637842-end-user-computing-engineer](https://www.wearedevelopers.com/jobs/ext/637842-end-user-computing-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Computing Engineer - **Company:** Infosys - **Location:** Austin, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Antivirus Softwares, Application Lifecycle Management, Software Applications, Software Bug Management, Configuration Management Databases, Code Review, Identity and Access Management, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, RSA (Cryptosystem), Software Engineering, Systems Integration, Strategies of Testing, Wi-Fi Technology, Enterprise Software Applications, Reliability of Systems, Microsoft InTune, Patch Management - **Published:** June 25, 2026 - **Apply:** https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25633&siteid=5439&PageType=JobDetails&jobid=2247245 ## About the Role A collaborative spirit and excellent communication skills. The ability to handle end to end SDLC phases from requirement gathering to implementation. A knack for translating complex requirements into actionable development tasks. A passion for design and hands-on coding experience A proactive approach to testing, troubleshooting, and refining our applications. The ability to work with cross-functional teams and do software integration., * Communication and Analytical skills. * Candidate should have right attitude and customer centric approach. * Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW). * Experience and desire to work in a Global delivery environment., * Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. * This position may require relocation and/or travel to work/project location. * Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future. ## Description In the assigned Job Role of Technology Consultant 2, your Area Of Responsibility will be as below: Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability Conduct code reviews, do changes to the codebase and maintain code repositories Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects, * Desktop/Laptop Support: Install, configure, and maintain desktops/laptops, including OS installation, upgrades, patching, and troubleshooting hardware/software issues. * User Support & Incident Handling: Provide L1/L2 support, resolve tickets (hardware, OS, applications, connectivity), support remote users (VPN/tools), and ensure SLA adherence. * Software & Application Management: Install and support enterprise applications (MS Office, VPN, antivirus), manage licenses/compliance, and deploy software via SCCM/Intune. * Device Management: Manage IT asset inventory, track lifecycle (procurement to decommission), and maintain CMDB updates. * User Account & Access Support: Handle password resets/unlocks, coordinate with IAM/AD for access, and support MFA tools (RSA, Duo). * Network & Connectivity Support: Troubleshoot LAN/Wi-Fi/VPN issues, configure IP, printers, shared drives, and coordinate with network teams. * Security & Compliance: Ensure endpoint security (antivirus, encryption, patching), adhere to policies, and support audits/compliance checks. * Patch Management: Hands-on experience with patching and system updates. * Hardware Support: Diagnose hardware failures, coordinate vendor repairs/replacements, and manage warranty claims. * Documentation & Reporting: Maintain knowledge base, document issues/resolutions, and provide status reports to management. * User Guidance & Onboarding: Train users on tools and security best practices and support new employee onboarding. ## Related Videos - [Less Is More: How Lagom and Agile Can Create Harmonious Workflows](https://www.wearedevelopers.com/videos/1993-less-is-more-how-lagom-and-agile-can-create-harmonious-workflows) - [Are Code Reviews Worth It? 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