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# Onsite IT Technician

- **Company:** Insight Global
- **Location:** Boston, MA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Print Servers, Usage Analysis, Data Logging, Servicenow
- **Published:** June 25, 2026
- **Apply:** https://www.juju.com/job/00000000gavafd

## About the Role

2+ years in a help desk, desktop support, or technical support role

-Great customer service skills, and comfortable supporting customers over chat, email, phone, and in person

-Experience remotely logging into devices for troubleshooting

-Experience working in a ticketing system, preferably Service Now

-Prefer experience working with IT hardware, even better if that experience is printers

## Description

This position is onsite in Boston, MA.

Day to Day:

-Respond to common service, product, technical, and customer-relations questions.

-Monitor & resolve service tickets for printing related incidents and problems

-Initiate Device related trouble tickets into the customer supplied ticketing system.

-Install and setup printers and apply customer configurations

-Troubleshoot and resolve printer, print driver, and client system printing issues, non-reporting devices

-Troubleshoot and resolve print server and print queue issues

-Perform device and fleet usage analysis

-Perform research related to printing related issues

-Assist with the evaluation, testing, and creation of configuration templates of new devices

-Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met


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