> Markdown version of [/jobs/ext/640134-technical-support-specialist-2](https://www.wearedevelopers.com/jobs/ext/640134-technical-support-specialist-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist 2 - **Company:** Insight Global - **Location:** Manchester, CT, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, CompTIA Security+, Computer Programming, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Email Filtering, Hyper-V, Virtual Private Networks (VPN), Network Layer, Microsoft Office, Windows Servers, Azure Active Directory, Expertise in Genetec Systems, Software Deployment, TCP/IP, Network Switches, Internet Protocol Telephony, Firewalls (Computer Science), Microsoft InTune, Information Technology, SAP MDG, Wireless Technologies, Laptops, Firewall Services Module, Cisco, Windows Client, Vmware - **Published:** June 25, 2026 - **Apply:** https://www.juju.com/job/00000000gavamg ## About the Role 8+ years of experience in an IT Support role - Proven experience in an MSP or multi-client environment. - Strong experience with Windows 10/11, Microsoft 365, and Windows Servers - Understanding of Domain Registration, DNS, Email flow, and anti-spam internet processes - Experience deploying or migrating IT Infrastructure related items - Solid understanding of Active Directory, Azure AD, Group Policy, DNS/DHCP - Conceptual understanding of Firewall rules and VPNs on at least one platform - Administrative understanding of VMWare and Hyper-V - Understanding of TCP/IP, switching, and wireless technologies. - Experience with an IT Ticket/case tracking system - Excellent communication and customer service skills. - Strong documentation and organizational abilities. - Certifications such as, o CompTIA Security+, CCNA, or equivalent certifications - Experience with mobile device support (iOS/Android) and MDM tools (Intune) - Familiarity with AV and conference room technologies (Zoom Rooms, Microsoft Teams Rooms, Yealink Devices) - Experience with Layer 2 and Layer 3 network switch programming and configuration - Experience with VoIP systems (e.g., Asterisk, 3CX, Cisco, RingCentral) and CCTV technologies (e.g., UniFi Protect, Genetec, Avigilon, Axis) - Azure VDI ## Description Insight Global is seeking a Level 2 IT Technician to support a Managed Service Provider servicing a diverse portfolio of SMB and enterprise clients. The ideal candidate will have strong proficiency in Microsoft environments, including Microsoft 365 and Azure, Windows-based systems, and core network services, while thriving in a collaborative, fast-paced team. Responsibilities include resolving Level 2 support issues for desktops, laptops, printers, and mobile devices; troubleshooting Active Directory, Azure AD, DNS/DHCP, and Windows Server functions; assisting with firewall, VPN, and LAN/WAN configurations; deploying software updates and performing routine maintenance; and participating in larger projects such as server migrations, firewall installations, and Office 365 deployments. Additional duties include providing remote and occasional onsite support, managing tickets and documentation, handling workstation provisioning and onboarding/offboarding, supporting VIP users, collaborating with vendors, and delivering occasional off-hours support as needed. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)