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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate Technical Services Specialist... - **Company:** Medtronic Inc. - **Location:** Los Angeles County, CA, United States - **Experience:** Experienced - **Salary:** $53,600.0 - $80,400.0 - **Contract:** Temporary contract - **Skills:** Unix, Network Service, Software Engineering, Software Systems, Meditech - **Published:** June 25, 2026 - **Apply:** https://www.juju.com/job/00000000gawgdd ## About the Role + High School Diploma (or equivalent) AND 4+ years experience + OR Associate's Degree AND 2+ years experience + OR Bachelor's Degree + Technical or related experience in medical devices, MedTech, healthcare, life sciences or relevant industries. Nice to Have: + BS / BA in a technical, scientific, or medical related field. + 2+ years of work experience in a clinical/technical setting. + Experience in networked computer environments and operating systems (DOS, UNIX preferred). + Solid aptitude for using PC/Desktop support + Prior technical service, support and training experience. + Experience in conflict management For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. ## Description At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. The Associate Technical Service Specialist provides in-house technical support for Medtronic's Endoscopy portfolio, serving as a key resource for customers and field staff. This role is responsible for **troubleshooting hardware and software issues through a Technical Support call center** , including **time-sensitive situations during live procedures** as well as support outside of the clinical setting. The specialist ensures accurate documentation of all customer interactions, drives timely follow-up, and leverages insights from support cases to inform cross-functional teams. This individual also plays an important role in representing the Voice of the Customer, contributing feedback to support continuous improvement and new product development. Schedules Available: + 10 am - 7 pm (Monday - Friday) + 11 am - 8 pm eastern (Monday - Friday), + Resolves technical problems that originate by telephone in a call center/help desk environment. + Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products. + May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products. + Provides technical support to users for either PC, server or mainframe applications and hardware. + Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures. + Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems. + Maintains a troubleshooting tracking log ensuring timely resolution of problems. + Recommend systems modifications in order to reduce user problems. + Participates on project and process teams to provide the business with technical and clinical insight, ensuring that Service's interests are well represented. + Assists with creation of Service Support Plans for new product development to increase serviceability of new and existing products/systems. + Assists with other Educational, Service, Marketing, and Business support as needed. ## Related Videos - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) - [The Time Paradox: Building Timezone-Safe Python/Django Applications](https://www.wearedevelopers.com/videos/1915-the-time-paradox-building-timezone-safe-python-django-applications) - [Your organization as a Graph](https://www.wearedevelopers.com/videos/2051-your-organization-as-a-graph) - [Coffee with Developers - Robby Russell](https://www.wearedevelopers.com/videos/917-coffee-with-developers-robby-russell) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)