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# Teams Telephony Engineer

- **Company:** Insight Global
- **Location:** Stamford, CT, United States
- **Experience:** Experienced
- **Salary:** $72,800.0 - $93,600.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, VoIP, Routing, Windows PowerShell, Runbook
- **Published:** June 25, 2026
- **Apply:** https://www.juju.com/job/00000000gawxhh

## About the Role

* 3-7 years of experience supporting enterprise telephony or unified communications

 * Strong hands-on experience with Microsoft Teams Phone / Enterprise Voice

 * Experience administering call queues, auto attendants, dial plans, and voice routing

 * Solid understanding of VoIP, SIP, and Direct Routing

 * Experience working with telecom or cloud telephony providers

 * Ability to provide Tier 2/3 support and troubleshoot complex voice issues

 * Strong documentation and communication skills * Experience with secondary cloud telephony platforms for resiliency or DR

 * PowerShell experience for Microsoft Teams or M365 administration

 * Experience supporting distributed or multi-site environments

 * Exposure to call center or high-availability voice environments

 * Microsoft certifications (Teams Admin, Teams Voice Engineer, M365 Admin)

## Description

Insight Global is seeking a Teams Telephony Engineer for a top reinsurance client. This mid-level, contract-to-hire role sits within the Infrastructure & Operations Microsoft 365 team and focuses on the administration, support, and optimization of Microsoft Teams Enterprise Voice. The engineer will act as a primary administrator for Teams Phone, owning day-to-day operations, configuration, troubleshooting, and platform reliability. This is a hands-on role with strong visibility, working closely with internal IT teams and external providers to ensure stable, high-quality voice services across the organization. This is a remote, 3 month contract-to-hire, with a pay rate of $35-45/hr and a conversion salary up to $110k.

Day-to-Day

 * Administer and support Microsoft Teams Enterprise Voice as the primary telephony platform

 * Handle day-to-day configuration, changes, and troubleshooting for Teams Phone

 * Manage user onboarding/offboarding, number assignments, and DID lifecycle

 * Support Direct Routing and SBC integrations

 * Monitor voice quality using CQD, call analytics, and CDRs

 * Coordinate with telecom vendors on provisioning, porting, and incidents

 * Support telephony resiliency, failover testing, and DR call flows

 * Maintain documentation, runbooks, and operational standards

 * Collaborate with network, security, and service desk teams on voice-related issues

 * Provide limited support for a cloud-based faxing solution


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