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# Remote Technical Customer Support

- **Company:** Robert Walters
- **Location:** Wigan, UK
- **Salary:** £30,000.0
- **Contract:** Permanent contract
- **Skills:** LiveChat, SAP ERP
- **Published:** June 25, 2026
- **Apply:** https://find.jobs/jobs-near-me/remote-technical-customer-support-wigan-manchester/2833918476-2/

## About the Role

This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of customer interactions, supporting both clients and internal teams with your knowledge of the products., * A postgraduate with a qualification in Electrical Engineering is essential

 * Experience or knowledge of Electrical Engineering experience
 * Proficiency in using SAP or similar CRM systems

Apply today by clicking on the link - take the first step towards joining a supportive team where your expertise truly matters.

Keywords: customer support, technical expertise, electrical engineering, collaborative environment, problem-solving, training opportunities, flexible working opportunities, knowledge sharing

## Description

* Provide comprehensive technical support through telephone and ticketing systems, ensuring all queries are addressed promptly and accurately.
 * Deliver hotline and ticket-based assistance directly to customers, offering first-level qualification of complaints and processing goodwill requests up to specified limits.
 * Advise customers on technical and commercial matters via phone calls and live chat platforms, ensuring clear communication and effective solutions.
 * Support customers in selecting products, cross-referencing alternatives, especially during product releases or phase-outs, and identifying cross-selling opportunities.
 * Assist with service inquiries related to repairs, modifications, or replacement parts by providing detailed information and quotations for standard services.
 * Perform application tests as required, documenting results thoroughly to ensure transparency and knowledge sharing within the team.
 * Train new sales employees and trainees on technical aspects of products, fostering a culture of learning and collaboration across departments.
 * Document all customer contact data and activities accurately
 * Initiate corrective actions when documentation errors are identified, contributing to continuous improvement in processes.
 * Feed the internal knowledge base with expert insights gained from daily interactions, supporting ongoing development for yourself and your colleagues.


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