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# Remote Lead Technical Account Manager - VoIP / SIP / Telecoms

- **Company:** Spectrum IT Recruitment
- **Location:** Crawley, UK (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** VoIP, Software as a Service, Network Topologies, Session Initiation Protocols, TCP/IP, Transmission Control Protocol (TCP)
- **Published:** June 25, 2026
- **Apply:** https://find.jobs/jobs-near-me/remote-lead-technical-account-manager-voip-sip-telecoms-crawley-sussex/2835131163-2/

## About the Role

* 5+ years in a Technical Services role in SaaS/software, telecommunications or in call/contact centre technology.
 * Sound technical knowledge of TCP/IP networking and VoIP technology.
 * A strong foundation in network topology and telecommunications architecture (PBX, Carriers and VoIP)
 * Demonstrated technical problem solving proficiency Software and/or Telephony.
 * Excellent analytical and advanced troubleshooting skills with end-users/customers
 * Excellent customer service and communication skills, both verbal and written
 * Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.

Experience Preferred:

 * Working technical knowledge of contact centre software / design / functionality
 * Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48
 * Understanding of basic scripting fundamentals
 * Understanding of TCP/IP and internet fundamentals
 * Software, telecommunications and IP Telephony, Candidates must be eligible for security clearance, based in the UK and either British Citizens or have lived & worked in the UK for a minimum of 5 years.

## Description

Senior Technical Account Manager - SaaS, VoIP, SIP

If you are looking to progress your career in Professional Services, have a strong technical understanding of VoIP, SIP and SaaS solutions and consider yourself a natural relationship builder, we have a fantastic opportunity for you!

Our customer is a market leading provider of customer experience and customer contact solutions. They have a global client portfolio of large corporate businesses that require secure and multi-functional call-centre services.

The role of Senior Technical Account Manager (TAM) is part of the professional services team and is a technical support and account management role. This is not a sales role.

You will join a team of experienced technical customer account managers with the aim to troubleshoot technical queries, improve process, technology deployment and to help the company meet its growth objectives.


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