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# Avaya Engineer

- **Company:** Collabera
- **Location:** Charlotte, NC, United States
- **Experience:** Expert
- **Salary:** $135,200.0 - $145,600.0
- **Contract:** Temporary contract
- **Skills:** Automatic Call Distributor, Sound Recording and Reproduction, VoIP, Computer Telephony Integration, Session Initiation Protocols, Session Management, Session Manager SubSystems, Wide Area Networks, Genesys, Routing & Switching, Cisco, Media Servers
- **Published:** June 25, 2026
- **Apply:** https://www.dice.com/job-detail/67f4925c-bd38-4e93-869f-edb99256650a

## About the Role

* 8+ years of Call Center Experience
 * Strong knowledge of Avaya ACM, Avaya CMS, Avaya Session Manager
*
Avaya Communication Manager is a MUST and the need to be STRONG

 * Proficiency with Aspect, NICE voice recording, IVR, dialers, Genesys IVR and VoIP IVR & Broadsoft
 * Knowledge of CTI, LAN/WAN, and switches and routers
 * SIP understanding

## Description

We are hiring an Avaya Engineer

Day to Day:
*

 * The position will reside in Real Time Collaboration Contact Center Engineering team directly supporting Architecture and Engineering functions for Contact Center products and solutions.
 * Responsible for development of program schedule, program tasks, communication materials for senior leadership and Contact Center engineering documentation in relation to fast moving programs.
 * Provide local software and hardware support requiring complex integrated configurations in the areas of; Avaya Communications Manager and Avaya PBX (call routing, Cisco Unity Connection integration, AES, CMS, one-X), SonRibbon, LAN/WAN, VoIP, SIP//Session Management//Avaya Media Server.
 * Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests
 * Provide program guidance and develop program timelines from an engineering point of view in partnership with our program delivery team.
 * Directly support business initiated projects.
 * Direct and communicate with leadership on status of programs and open issues.
 * Develop ROM/SOW quotes for projects for equipment placement, licensing


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