> Markdown version of [/jobs/ext/641779-help-desk-supervisor](https://www.wearedevelopers.com/jobs/ext/641779-help-desk-supervisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Supervisor - **Company:** Digital Consultants LLC - **Location:** Dugway, UT, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Cyber Security, Information Systems, Desktop Computing, Linux, Desktop Environments, Identity and Access Management, Issue Tracking Systems, Microsoft Office, Computer Equipment, Information Technology - **Published:** June 25, 2026 - **Apply:** https://www.dice.com/job-detail/94f0409f-edc3-4b65-9494-cda6a7ce47b4 ## About the Role * Clearance: Secret minimum, but must be able to complete a T5 Background Investigation. * Certifications: + IAT II, Current IAT Level II qualification. One baseline cert: Security+ CE, SSCP, CCNA-Security, CISSP/Associate, CySA+, GICSP, CND, CASP CE, or GSEC; + One CE/relevant cert: MCSA/MCSE Desktop tracks, RHCSA, A+, Linux+, or MCITP. + Must maintain all certifications and training required by contract requirements throughout contract performance. * Education: HS Diploma * Experience: Minimum three (3) years of experience providing help desk, desktop support, or customer technical support services. + Experience troubleshooting computer hardware, software, operating systems, and peripheral devices. + Experience supporting Microsoft Windows operating systems, Microsoft Office applications, and enterprise desktop environments. + Experience supporting ticketing systems, service desk operations, and customer service activities. + Experience coordinating service desk activities, workload management, or technical support teams preferred. + Experience supporting Department of Defense (DoD) Information Technology environments preferred. + Ability to speak, read, write, and understand English proficiently. + Proficiency in the use of computers, operating systems, and software required to perform assigned duties * Physical Requirements: The candidate must be able to travel to other worksites as required and with or without reasonable accommodation, be able to sit, stand, use computers and monitors, and perform duties in an office environment for extended periods. The candidate must be able to lift up to 40 lbs. on occasion (e.g., moving a case of paper or similar task) that may occur occasionally. ## Description Digital Consultants seeks a Help Desk Supervisor to support the United States Army West Desert Test Center (WDTC) Data Science Division (DSD) Information Technology Support Services (ITSS) contract at Dugway Proving Ground (DPG), Utah. The Help Desk Supervisor provides advanced technical support and oversight of service desk operations supporting Information Technology (IT) and Information Systems (IS) for WDTC. This position serves as the senior help desk resource, supporting customer service, incident resolution, workstation management, technology refresh activities, and operational readiness while coordinating service desk activities in accordance with Department of Defense (DoD), Army, and local requirements., * Provide advanced help desk and customer support for IT and IS users. * Oversee daily service desk operations and assist in prioritizing and assigning workload activities. * Monitor service requests and trouble tickets to ensure timely resolution and customer satisfaction. * Diagnose and resolve complex hardware, software, operating system, printer, mobile device, and peripheral issues. * Support user account administration, access management, and password reset activities. * Install, configure, maintain, and troubleshoot desktop hardware, software, and peripheral equipment. * Support workstation deployments, relocations, upgrades, and technology refresh activities. * Assist with troubleshooting and resolution of network-connected workstation issues. * Document troubleshooting activities, resolutions, and service desk actions. * Support inventory management, accountability, and lifecycle management of IT equipment. * Assist with implementation of cybersecurity requirements and security best practices. * Coordinate with systems administrators, network specialists, cybersecurity personnel, and Government stakeholders to resolve technical issues. * Support development and maintenance of service desk procedures, documentation, and operational processes. * Support testing, operational, and mission requirements as assigned. * Provide professional customer service and technical assistance to Government personnel. ## Related Videos - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)