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# IS Support Engineer

- **Company:** American Arbitration Association
- **Location:** New York, NY, United States
- **Salary:** $72,000.0 - $76,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, BASIC (Programming Language), Cloud Computing, Image Management, Issue Tracking Systems, Software Troubleshooting, Information Technology, User Accounts
- **Published:** June 25, 2026
- **Apply:** https://www.juju.com/job/00000000gazvbz

## About the Role

+ Bachelor's degree in computer science or a related field, plus at least 1 year of experience in a technical support or helpdesk role; or an equivalent combination of education and experience

 + Experience supporting Windows and macOS environments, Active Directory, Microsoft 365, imaging tools, and basic cloud applications

 + Strong troubleshooting and problem-solving skills with the ability to exercise sound judgment

 + Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users

 + Ability to manage multiple support requests and prioritize effectively in a fast-paced environment

 + Strong customer service orientation and interpersonal skills

 + Ability to document processes, track issues, and maintain accurate records

 + Flexibility to work varying schedules and maintain up-to-date knowledge of emerging technologies

## Description

The IS Support Engineer provides frontline technical support to end users, ensuring the timely resolution of hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, supporting system installations and configurations, managing user accounts, and maintaining accurate documentation within the ticketing system. The position also supports IT asset management, promotes security best practices, and collaborates with internal teams to enhance processes and service delivery.


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